Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative II (Rockledge)
The Member Services Representative II (MSR II) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Member Services Representative I...
Member Services Representative I (Merritt Island)
The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Identifies member needs for additi...
Member Services Representative I (Merritt Island)
The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Member Services Representative I (...
Member Services Representative II (Rockledge)
The Member Services Representative II (MSR II) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. Identifies member needs and reco...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Crash Crew Member 3 - Security Clearance Required
Northrop Grumman Aeronautics Systems has an opening for a *Crash Crew Member 3 *to join our team of qualified, diverse individuals within our Test and Evaluation organization. Responsibilities include:* * Prevent or extinguish fires and rescue aircraft crewmembers * Operate and maintain ARFF Firefig...
Fitness Trainer
Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment. Conduct and run the Planet Fitness PE@PF program, including creating and following th...
Receptionist
We are growing at Jackson Kia and we have an exciting opportunity for a full-time Receptionist at our reputable automotive dealership. ...
Customer Service Representative
Responsible for meeting expected customer service levels and supporting business performance goals of the Customer Relationship Center by a providing full range of customer service; answer regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email). Customer ...