Key Details-
Onsite role with days a month remote access pending if the candidate has the necessary internet connections.
Work From Home standard of days per month after the conclusion of a month training period. Please note our staff work from home posture are privileges, and not guaranteed.
They can be revoked if operator performance is not met and maintained at the same standard as in office, or if any disciplinary action concerns arise, etc.)
- Extensive on site training for about - weeks.
- Shift is a shift schedule of Midnight to am EST.
- Shift differential offered on top of their normal hourly rate of % for the kind of shift they work.
- OT opportunities possible after training is completed.
- Conversion to FTE option possible based on performance.
Description :
Operations Specialist role will entail the review and manual repair of USD Wire Transfers in a non-call based environment.
A high level attention to detail and pattern recognition is required in order to successfully implement a strict adherence to our processes and procedures.
Will be responsible for the day-to-day analysis, research and resolution of varied problems in the Global Payment Operations department.
Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of operational solutions in our non-call based environment.
May assist in documenting, implementing, and monitoring of new processes. Provides guidance to associates within own unit regarding procedural, technical and / or operational changes.
Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.
Important Required Skills :
Highly organized with strong attention to detail
Typing and Data entry experience
Excellent time management and prioritization skills, with ability to meet deadlines
Excellent oral and written communication skills
Exceptional Customer Service experience
Experience with working independently and on teams
Experienced with Microsoft Office Suite
Experienced with managing multiple priorities and multi tasks
Able to work weekends and overtime when needed
Desired Skills :
Previous Wire experience
Financial industry experience
Accounting experience
Training Information-
Initial training with happen on site in Scranton during normal dayshift hours from am-pm Mon-Fri; for approximately - weeks (depending on their abilities and performance).
After initial training is completed all additional upskill training will happen during their normal shift hours of am-am Mon-Fri.
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Operations Specialist role will entail the review and manual repair of USD Wire Transfers in a non-call based environment. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. A high level attention to deta...
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