Assistant Health Center Manager

Job Description

Job Description

VISION, MISSION & VALUES :

Every employee of SIHF Healthcare is expected to uphold our vision, mission and values. Our actions will reflect our values of compassion, diversity, integrity, excellence and teamwork creating a culture in which all individuals are treated with dignity and respect.

This will result in our vision of People achieving their highest quality of life through the fulfillment of our mission to lead individuals and communities to their healthiest lifestyle by providing a coordinated network of health and supportive services.

CUSTOMER SERVICE COMPLIANCE STATEMENT :

Treat every person with dignity, respect and kindness by listening with your full attention, address questions / concerns immediately, and accept responsibility to follow through by always doing what you say you will do.

You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.

POSITION DESCRIPTION :

Responsible for coordinating activities and performing administrative duties that support the work of the Health Center Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Center Manager Designee when HCM is out.
• Approve payroll
• Oversees employee schedules
• May be responsible for calls / text for call ins / off
• Requests float pool
• Pre-screening applicants
• Onboarding applicants first day in the Clinic
• Supports Athena boxes as applicable (to cover PTO, illnesses or approaching thresholds)
• Lead / Actively participate in Health Center meetings
• Supports / witnesses with interviews, annual evaluations and counseling
• Address some patient complaints
• Responsible for incoming mail
• Send in IT / Risk Management / HR requests when Manager is unavailable
• Approve and submit items to accounts payable, if the HCM is not available
• Other duties and / or projects as assigned by the HCM within the Coordinator’s scope of practice

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

• Ability to lead by example
• Ability to maintain confidentiality
• Ability to set boundaries as they relate to working with the team versus leading the team

EDUCATION AND EXPERIENCE :

The educational requirement is a High School Diploma or GED. Prior experience as a team lead, Supervisor, etc. is desired

PHYSICAL DEMANDS :

Position is primarily sedentary and involves performance of non-strenuous activities of an administrative nature. Local travel is required.

A valid driver’s license and insured automobile are required.

WORK SCHEDULE :

Normal work hours for this position are Monday through Friday - dayshift. Attendance at offsite meetings will be required with no overnight stay.

Occasional out-of-town travel may be required.

COMPLIANCE STATEMENT :

Abide by the requirements of all applicable State and Federal laws.

MEDICAL HOME STATEMENT :

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.