Responsibilities
- Manage and lead a team of IT support specialists, technicians, and analysts, providing guidance, mentorship, and performance evaluations.
- Serve as an escalation point for complex technical issues, investigating and resolving critical incidents or problems promptly and effectively.
- Oversee the IT support ticketing system, ensuring timely and efficient handling of incidents, service requests, and inquiries.
- Establish and maintain service level agreements (SLAs) with internal departments or external clients, monitoring performance and taking corrective actions when necessary.
- Identify training needs and provide ongoing training and development opportunities to the IT support team.
- Develop and enforce IT support policies, procedures, and standards, ensuring compliance with security and data protection regulations.
- Collaborate with vendors and third-party service providers to ensure the availability of necessary hardware, software, and infrastructure on dozens of asynchronously connected floating company locations around the world.
- Collaborate with the IT management team to plan and execute IT projects related to support services, ensuring successful implementation and delivery.
- Identify opportunities for process improvements, automation, and the adoption of new technologies to enhance IT support services.
SKILL SETS :
Ticketing Systems, i.e. Remedy-ServiceNow-Fresh Works
Active Directory
Office 365
Citrix NetScaler
Qualifications :
- Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
- Proven experience in managing an IT support team.
- Strong technical knowledge across a range of IT systems and technologies.
- Excellent problem-solving and troubleshooting skills.
- Solid understanding of IT service management (ITSM) frameworks and best practices (e.g., ITIL).
- Familiarity with incident management and ticketing systems.
- Strong leadership and team management abilities.
- Effective communication and interpersonal skills.
- Ability to work well under pressure and handle multiple priorities.
- Knowledge of security and data protection principles.
- Project management skills and experience.
Join our team and be a part of an exciting organization that values innovation, collaboration, and professional growth.
Not right for you, but maybe someone you know? We love to share $1,000 bonuses for successful referrals!
Must be fully vaccinated
IT Support Manager
Develop and enforce IT support policies, procedures, and standards, ensuring compliance with security and data protection regulations. Collaborate with the IT management team to plan and execute IT projects related to support services, ensuring successful implementation and delivery. Identify traini...
IT Project Manager / Risk Manager
Job Title: IT Project Manager / Risk Manager (Technical and Infrastructure). Looking for someone with Project Management experience (Infrastructure / Technical) and has knowledge of Java, Jenkins, Python, etc. This position is a Technical Risk Managerrole responsible for providing technical SME supp...
Sr. Project Manager, Construction (H)
All regular functions are carried out on a project basis with projects assigned by the including, but not limited to:. Manage all facets of assigned projects from conception through design, construction permitting, and user occupancy, as necessary to guarantee a quality project on schedule and withi...
Deployment Project Manager
Role: Project Deployment Manager. Our client is looking for a Project Deployment Manager who is responsible for working with Restaurant Business, their Franchises and Operations teams across the US to cater to their technology requirements. Assists Project Deployment teams with the training of new p...
Project Manager
Our Client, a savings and loan association, is looking to hire a Project Manager in Miami, FL. Experience managing projects in multiple phases of the project life-cycle;. Define, document, plan and manage the implementation of financial systems projects as leader of cross-functional, multidisciplina...
State Attorney's Office, 11th Circuit- It Specialist Iii - 21004008
Working Title: STATE ATTORNEY'S OFFICE, 11TH CIRCUIT- IT SPECIALIST III - 21004008. The State Attorney’s Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. Insurance benefits, vacation package and Florida...
Help Desk Support Specialist
Technically competent candidates will be trained to understand and use the designated ticketing system, handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as well as student service support (inquires related to registration, admis...
Sr. IT Project Manager - REMOTE
Define project scope, objectives, milestones, and tasks while maintaining Key Performance Indicators * Develop detailed work plans, schedules, project estimates, resource plans, and status reports * Execute resource plans to include the steps to identify, manage, report utilizati...
IT Technician Support Specialist
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. This includes receiving, prioritizing, docum...
Desktop Support Technician 2nd shift-weekend
The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full time position of Desktop Support Technician. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part...