NYCHA’s Desktop & Devices Team is seeking an IT Support Specialist who will work under the Desktop Support Manager and be responsible for providing desktop, laptop, and end user device support for NYCHA users.
The ideal candidate will have 3-5 years’ experience in providing technical support for large organizations, strong knowledge of computer functionality and customer service skills.
The IT Support Specialist will be required to work with Windows and MAC Operating Systems, as well as perform software installations and support, hardware and software troubleshooting, imaging and installations of desktops, laptops and other associated devices and peripherals.
Other duties include but are not limited to :
- Troubleshoot, repair, and maintain computers, laptops, mobile devices, printers, kiosk, associated peripheral and other end user devices both on site and remotely.
- Install and configure software applications and device drivers.
- Troubleshoot Smartboard equipment in conference rooms.
- Ability to assist and work in cross-functional devices teams such as mobile, printers, kiosk units.
- Perform moves, adds, and changes.
- Issue escalation and resolution.
- Manage day to day activities associated with assigned tickets.
- Imaging PC’s and laptops.
- Assist with complex troubleshooting activities.
- Coordinate with vendors to resolve technical issues.
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