Looking for :
- Friendly and cooperative demeanor; quick to connect and build relationships with others
- Unselfish and approachable with a preference for exciting, fast-paced work
- Motivated, patient, conscientious, relaxed and cooperative team worker
- Accommodating and analytical, while producing highly precise and accurate work
Why you’ll love working with us :
- Competitive compensation package and 401k with company match
- Wellness Time Off, plus holidays, plus a Personal Purpose Day
- Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
- Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
- Year-end bonus program for ALL employees ( Garff Giveback )
- Employee discounts on vehicle purchase, parts, service and more!
What you’ll do as a Service Advisor :
- Greet all customers promptly and professionally
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
- Provide customers with updates, estimates, and inspection results in a timely manner
- Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
- Review all completed work and recommendations and collect payments from customer
- Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
- Provide excellent service and review the customer satisfaction survey to each customer
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