General Manager

Job Description

Job Description

We are searching for a General Manager to join our team!

The General Manager is responsible for overseeing all gym operations and ensure exceptional member experiences.

Awesome Company Benefits :

• Paid Personal and Sick Time Off
• Medical, Dental and Vision Benefits
• 401k Plan with Employer Match
• Free PF Black Card Membership
• Upbeat, Team-Oriented Environment
• Consistent Work Schedule
• Training with Growth Opportunities

Essential Duties & Responsibilities :

• Effectively lead, manage, communicate, develop, and train the staff (i.e., Assistant General Managers, Front Desk Associates, Overnight Front Desk Associates, Cleaners, and Trainers)
• Ensure that all issues within the club involving employees and members are addressed in an appropriate, respectful, and timely manner with a plan of remediation
• Create and maintain the Judgement Free Zone
• Actively promote the Planet Fitness brand with local communities
• Ensure accurate and timely daily deposits
• Ensure and monitor compliance with all policies and procedures
• Monitor performance and effectiveness of staff
• Control all inventory, ensuring adequate supplies are ordered, delivered, and available always
• Create and maintain a schedule to fulfill all staffing needs and remain within the payroll budget
• Responsible for self-inspections
• Take all mandatory PF / PFU courses as required as well as in-service training
• Manage all team members to ensure strong communication with the goal of developing effective working relationships
• Provide regular feedback to team members to assist with motivation, performance management, and continued support
• Responsible for being up to date with current company policies and procedures and adhere to them

Qualifications :

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Basic computer, math, and communication skills
• Excellent supervisory skills
• CPR / AED certified (if not, training will be provided by PF)
• Must be 18 years of age or older
• Strong problem resolution skills
• Goal oriented, enthusiastic, and energetic
• Ability to travel to other clubs if needed
• Excellent customer service skills
• Honest, punctuality and reliable
• Strong listener with the ability to empathize
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• Two years Supervisor or Manager experience in a high-volume atmosphere is preferred

Physical Demands :

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to lift up to 60 lbs.
30+ days ago