Major Responsibilities :
As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support.
We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.
This role requires a Hybrid schedule of 2 days remote and travel 3 days to work from our office located at : 10620 Kemp Fain Ln, Knoxville, TN 379322
Compensation
- We compensate based on experience.
- We offer pay differential during certain shifts, based on business needs
- We realize there are sometimes in our 24 / 7 business that conditions change. We offer shift differential amounts based on high volume times.
A day in the life of a Customer Service Inbound Monitoring Representative can look like :
- Receiving inbound calls related to recent alarm events.
- Providing basic technical support and troubleshooting devices across ADT systems.
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
- Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
- Coaching, team meetings or 1 : 1 development time to grow and develop your career at ADT.
Knowledge, Skills and Abilities
We’re looking for someone with results they are proud of like :
- High school diploma or equivalent required
- Minimum of one (1) year of customer service experience required
- Technical aptitude, problem solving skills
Pay and Benefits Disclosure :
The pay for this role is $18.25 an hour, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Anticipated application end date 07 / 01 / 2024.
Inbound Monitoring Representative
A day in the life of a Customer Service Inbound Monitoring Representative can look like:. Receiving inbound calls related to recent alarm events. ...
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