Events Coordinator

Smash Park, a leading Eatertainment brand, is seeking an experienced and dynamic Event Coordinator to join our team.

What we do : We Deliver Fun.

Who we are : We are passionate, thoughtful, and competitive professionals who are obsessed with serving others.

What’s important to us : Living the +1. Giving our team members & guests everything they expect plus a little more.

Why us? You will experience what it's like to play and grow on a winning team!

As an Event Coordinator for Smash Park, a typical day might include the following :

• Responding to a large and consistent volume of email, phone and drop-in inquiries about booking a private event, in a welcoming and positive way
• End-to-end communication with the guest scheduling the event, to ensure all questions are answered
• Providing education and consultation to guests regarding the plethora of options, including reservations for pickleball courts, games courts, canopy’s, catering, etc.

to sell each guest the perfect option for them

• Answering questions that guests have regarding drinks, food, the game of Pickleball, or other questions about our awesome venue
• Creating documents that communicate necessary details to all internal parties impacted
• Communicating and working closely with other team members, to ensure events play out as each guest expects
• Seek feedback after events, and identify ways to improve; share feedback with the team
• Track event key performance areas and identify items to work on for future events

This Job Might Be for You If :

• You enjoy working independently and you’re self-motivated
• You don’t mind sitting the majority of the day, responding to emails, phone calls and voicemails
• You have extraordinary people skills, you take pride in your work, and you enjoy creating positive and memorable experiences for your customers
• You are highly organized, and enjoy creating and improving both processes and supporting tools
• You thrive on multi-tasking in a very busy environment, and you’re easily able to work under strict deadlines
• You are patient, level-headed and cool under pressure
• You pay attention to details. As far as you’re concerned, anything worth doing is worth doing right, every single time;

you stay focused, and nothing falls through the cracks on your watch.

You communicate clearly; you speak eloquently; you can explain just about anything to anyone, and you’re comfortable communicating with all types of people and personalities

How You’ll Do It

• Maintains an in-depth knowledge of venue, menus, vendors, and operations as they pertain to sales, and property rentals.
• Coordinates event details such as space requirements, food and beverage menus, and game rental requirements with clients.
• Serves as event coordinator when needed.
• Provides clients with up-to-date estimates on contracted food, beverage, and rentals, recommending best possible choices within their budget to ensure a better than expected event and to encourage repeat business.
• Accurately reviews event information at operations meetings and sets the team up for success with providing event cheat sheets, accurate # of drink tickets and wristbands for each group as needed.
• Solicits business through cold-calling and outside sales visits.
• Oversees booked business to ensure client satisfaction, informing departments on event status and follows established guidelines and time frames.
• Coordinates the rental of any additional items sold for the event.
• Documents event details at the completion of each event for use in planning and executing future events.
• Investigates, resolves, and responds to guests’ comments / feedback as necessary.
• Participates in all marketing and promotional efforts to build the business.
• Any other duties as assigned.

What we are looking for :

• Minimum of three (3) years of related sales or coordinating experience
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• Safe service of food and alcohol certification is preferred.
• Knowledge in Tripleseat sales software, and Google Workspace or similar software is preferred.
4 days ago