Job Description
Job Description
Job Description
Servpro Team Fabiani, a leading restoration company serving eastern Pennsylvania and southern New Jersey, is seeking a passionate Contents Restoration Specialist to join our growing team.
In this exciting role, you'll play a pivotal role in expanding our contents restoration division. You will leverage your skills to their fullest potential, contributing to the success of a thriving business within a dynamic industry.
We offer a unique opportunity to develop new skills and advance your career while helping our community recover from disasters.
Responsibilities :
- Conduct initial project intake, gather information, and create project scopes.
- Prepare accurate and detailed estimates for content restoration services.
- Manage client communication throughout the restoration process, providing updates, addressing questions, and ensuring a positive experience.
- Schedule appointments for content pack-out, cleaning, restoration, and delivery.
- Oversee project timelines and budgets, identifying and addressing any potential delays or cost overruns.
- Ensure compliance with all industry regulations and standards.
- Handle accounts receivable tasks, including invoicing and payment processing.
- Maintain and manage content restoration software.
- Perform other administrative duties as assigned.
Qualifications :
- Minimum 2 years of experience in a customer service and / or administrative role.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients, vendors, and crew members.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with project management software a plus.
- Prior experience in the contents restoration industry preferred, but not required.
- Ability to work independently and as part of a team.
- Strong attention to detail and a commitment to quality service
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