Associate Director - Global Change Management

Position Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and / or department objectives.

Generally, works under limited supervision, but within established guidelines, monitoring the flow of work between own department and others in alignment with business strategies, selecting and developing effective managers and work teams, managing own organization through reliable systems and processes, and producing and analyzing more complex business information to assist in the decision-making process.

The Associate Director, Global Change Management (Associate Director) will lead change management programs to support enterprise prioritized projects, including changes to business processes, systems and technology, with an emphasis on the associate experience, including considerations for engagement, training, communications, and culture.

The position will create and deliver strategies and plans to help associates maximize the adoption of new programs by honing methods of effective and sustained behavior change.

The Associate Director will report directly to the Director, Change Management, Associate Experience, and Culture, and may have responsibility for staff members.

The Associate Director will partner with global business leaders, to ensure appropriate change management strategies and implementation plans are put in place to maximize change management efforts.

Key partnerships include global business leaders, the HR Operations leaders, HR CoEs, and the Global Communications team.

This position will work closely with the Global Communications CoE and HR-Learning & Development team to plan and implement internal associate communications, recognition, engagement, and training efforts.

This position will also lead change management enablement for the global company including the development of MVW change methodology templates and playbooks.

The Associate Director will be responsible for developing strategies to sustain and improve overall associate experience through programs and change management planning.

This role will direct the details of numerous enterprise prioritized projects, including partnering with key business stakeholders and internal clients to develop communication strategies, building project plans with appropriate deliverables, schedule follow ups to share progress and remain on schedule, providing creative input, managing the review and approval processes, writing messages, as well as integration into usage for MVW associates at all global levels and all brands / businesses.

Expected Contributions

General Operations

Contributes to team, department and / or business results by performing more complex quantitative and qualitative analysis for business processes and / or projects.

Often manages small projects, business processes or parts of larger ones.

• Responds to, solves, and makes decisions on more complex / non-routine business requests with limited to moderate risk.
• Works to enhance the organization’s capabilities through effective staffing and development of others by :
• using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
• hiring for diversity and balance of skills.
• setting and maintaining high standards for team and individual performance.
• providing timely coaching and feedback.
• making and rewarding distinctions in performance.
• Assists more senior associates in achieving business results by :
• identifying opportunities to enhance the effectiveness of business processes.
• providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
• participating in setting department operating plans.
• recognizing and celebrating team successes.
• achieving results against budget within scope of responsibility.
• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate.
• Create actionable deliverables for the five change management levers : communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Create strategies to support the adoption of the changes required by a project or initiative.
• Work closely with project management teams to integrate change management activities into project plan.
• Provides leadership expertise for initiatives within the HR function (includes planning, implementation & evaluation).
• Manages Strategic Business Support projects, as assigned : consultation, diagnostics, planning (e.g. project proposals, work plans, business cases, vendor reviews), design, development, implementation, and evaluation.
• Provides program management excellence; keeps multiple projects and initiatives on budget and on schedule.
• Understands the strategy, priorities, and the operating models for respective global functions and other organizational units based on projects.
• Accesses and synthesizes data from a variety of sources to formulate informed viewpoints on organizational issues on which he / she is called in to support.

CHANGE MANAGEMENT

• Apply a change management process and tools to develop project strategies and plans, including stakeholder assessment, change networks, training, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
• Drive adoption and proficiency of changes within the organization in compliance with the company’s Change Management methodologies.
• Develop short and long-term goals, and objectives, and develop and execute against these goals.
• Apply a structured methodology and lead change management activities.
• Support and engage senior leaders with organizational design change and definition of roles and responsibilities.
• Lead and implement change initiatives related to business processes and technologies.
• Conduct impact analyses assess change readiness and identify key stakeholders.
• Complete change management assessments.
• Coordinate efforts with other specialists.
• Evaluate and ensure user readiness.
• Track and report issues or areas of concern throughout the change program.
• Define and measure success metrics and monitor change progress.
• Support change management at the organizational level.
• Manage the change portfolio and stakeholders effectively.

GLOBAL ASSOCIATE EXPERIENCE, CHANGE MANAGEMENT AND SUPPORT

• Consult and coach project teams, managers, and supervisors.
• Provide direct support and coaching to key stakeholders and front-line managers of others as they help their direct reports through transitions.
• Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the transformation.
• Oversee team execution in accordance with project plans, tools, and methods, and support resource planning.
• In conjunction with the Learning / Talent Development team, this position will provide input, document requirements, and support the design and delivery of training programs.
• Support the design, development, delivery, and management of communications.
• Lead team / department deck development / webinars / meetings from HR to HR.
• Oversee global Change Management activities for the various enterprise prioritized projects including global business leaders and functions (i.

e. : Information Technology (IT), Finance & Accounting (F&A), Exchange and Third-Party Management businesses including Interval International)

• Coordinate with the Global Communications COE to incorporate specific project Communications into the broader business editorial communications calendar.
• Lead strategic efforts that amplify the associate experience and support the culture, such as culture activation, core value alignment, and rewards and recognition.
• Provides program management excellence; keeps multiple projects and initiatives on budget and on schedule.
• Develops integrated marketing communications strategies and plans that support clearly defined enterprise prioritized project business objectives.

Candidate Profile

Education

• BA or BS Degree in Business Administration, Communications, Talent / Organizational Development, Marketing, or Human Resources.
• BA or BS Degree in Organizational Development, Organizational Behavior, or Industrial / Organizational Psychology preferred.
• Change Management Professional and / or Project Manager certification preferred.

Experience

• Minimum of 5 years’ experience in organizational change management program design and implementation.
• Minimum of 5 years’ experience in project management and resource management.
• Proven experience delivering effective plans that deliver against our strategies, on time, on budget.
• Proven experience of consulting to business leaders and designing, developing, and implementing organizational capability solutions.
• Timeshare / hospitality / lodging industry experience a plus; MVW-specific knowledge an advantage.

Skills / Attributes

• Must be a leader who can influence stakeholders in written and oral communications with exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Strong consulting skills with proven ability of interfacing with senior business leaders.
• Ability to clearly articulate messages to a variety of audiences and establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Ability to establish credibility in subject matter areas and influence at all levels of the business.
• Develops and maintains effective relationships with a broad group of stakeholders to foster trust.
• Measurement skills related to assessment of information, initiatives, and strategies.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics.
• Problem solving and root cause identification skills.
• Able to work effectively at all levels in an organization.
• Effective presentation and facilitation skills required.
• High degree of integrity in dealing with sensitive business information.
• Must be a team player and able to work collaboratively with and through others.
• Acute business acumen including MVW’s unique culture and an understanding of organizational issues and challenges.
• Demonstrated passion for our associates and our Company’s vision, mission, and values.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.