Systems Administrators

Job Description

Title : Systems Administrator I

Location : Atlanta, GA onsite

Job Type : 90-day contract to hire

Role & Responsibilities :

Demonstrates professionalism aver the phone and & person;consistently high customer satisfaction;practices binary exclusion;

consistently follows departmental & company processes;follows documentation processes in Atlas & IT Glue.

• Desktop Troubleshooting, software management, and desktop printer management.
• AD Administration, including user account management, password resets, assigning users to groups.
• Virtual Desktop Management
• Administration of Microsoft Portals & Troubleshooting. Including License Management & Account Management
• Knowledge of Day-to-Day Security Best Practices i.E., Password sharing, 2FA, a nit spam, endpoint security
• Demonstrates Understanding of Group Policy.
• Circuit Troubleshooting & ISP Engagement;Comfortable with RMA Initiation;Demonstrates understanding of physical networking.
• Virtual Desktop Management Using Documented Instructions. Can Power cycle VMs in at Least 1 Platform (DaaS, vCloud, vCenter)
• Anti-Virus Use;DUO MFA New User Best Practices;Security Awareness Training
• Run Documented scripts from NCentral's Automation Manager
• Configuration of Switch & Access Point;Configuration of VPN on PC;Create Visio Network Diagram.
• Virtual Desktop Administration : Hot swapping RAM, Adding CPUs, Data Storage in at Least 1 Platform.
• 365 License Troubleshooting;Azure AD Connect Management;Administration Portal Troubleshooting : Intermediate.
• Drive Troubleshooting & Management
• Security Awareness Training : Creating New Campaigns
• Troubleshooting of Physical PBX Systems;Basic Troubleshooting of Hosted PBX Systems;User Account Management.
• Modify DNS Record (Internal / External)

Soft Skill Requirements

• Good customer service skills
• Strong interpersonal skills and a willingness to work with others
• Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and face-to-face
• Excellent verbal & written communication skills
• Strong analytical, evaluative, and problem-solving abilities with ability to multitask in fast-paced environment
• Ability to learn and willingness to take on more complex tasks
• Ability to diligently create and maintain clear and concise documentation
• Ability to clearly relay technical data to non-technical individuals
• Proven ability to work successfully with limited supervision
• Experience with ticketing systems a strong plus!

Technical Requirements

• 3-5 years experience providing end-user desktop support and infrastructure systems management
• Microsoft Edge Devices - Install and support Windows 10 / 11 OS including command line and client support
• Microsoft Server / Cloud - Hands on experience with Windows Server 2012 / 2016 / 2019 and Microsoft 365
• Active Directory administration
• Mobile Devices - Install and configure supported iOS and Android devices
• Software - Install and support computer and mobile device software issues including Office 2016 / 2019 / 365 suite and line of business applications and work with vendor support.
• Hardware - Install and support physical components of hardware and work with vendor support.
• Network- Basic understanding of TCP / IP protocols and various networking devices.
• Security- Install and support common Anti-Virus and Endpoint Threat Detection software. Basic awareness of security threats and incident response.
• Spam Filtering- Familiarity with usage and basic support
• Backup Systems - Basic support and troubleshooting
• Familiarity with MFA / SSO / Web Security
• Proficiency supporting Mac computers a plus!

Preferred Qualifications

• Technology related Bachelor's or Associates degree, or related IT experience
• Industry relevant certifications such as : CompTIA A+, CompTIA Network+ a plus I
30+ days ago