About the Job
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Duties and Responsibilities
- Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
- Answers and responds to telephone inquiries in a professional and timely manner
- Schedules appointments
- Gathers patients and insurance information
- Verifies and enters patient demographics into EMR ensuring all fields are complete
- Verifies vision and medical insurance information and enters into EMR
- Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
- Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
- Prepare insurance claims and run reports to ensure all charges are billed and filed
- Print and prepare forms for patients visit
- Collects and documents all charges, co-pays and payments into EMR
- Allocates balances to insurance as needed
- Maintains a clean workspace at all times
- Practices economy in the use of me, equipment and supplies
- Performs other duties as needed and as assigned by manager
Requirements
- High school diploma or equivalent
- Basic computer literacy
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Must be able to maintain patient and practice confidentiality
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Travel Requirements
Negligible
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