Join James Allen Jr. - State Farm Insurance, a reputable insurance provider dedicated to delivering exceptional customer service.
We are proud to offer full time positions, that are here in the office serving clients in Lanham, Maryland.
Our unique approach combines innovation with a personal touch, ensuring that every customer interaction is positive and effective.
As a Customer Support Representative, you will be an essential part of our team, providing top-tier service to our policyholders, addressing their inquiries, and resolving their concerns promptly and professionally.
At our core, we value integrity, teamwork, and a commitment to excellence in everything we do.
If you are a customer service enthusiast, enjoy helping others, and are looking for a rewarding career in a supportive and flexible environment, James Allen Jr.
State Farm Insurance is the perfect fit for you. Apply now to join our team!
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Life Insurance
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Responsibilities
Client Support : Provide timely, accurate, and personalized support to customers via various communication channels.
Inquiry Resolution : Address customer questions, concerns, and issues in a professional and efficient manner.
Documentation : Maintain detailed records of customer interactions and transactions for future reference.
Problem-Solving : Identify and escalate complex customer issues to the appropriate channels for resolution.
Customer Satisfaction : Ensure that each customer interaction leaves a positive impression and meets their needs.
Continuous Improvement : Seek feedback, learn from experiences, and contribute to the enhancement of our customer service processes.
Influence : Ask customers for referrals, reviews and about their interest in other products
Requirement
Customer Service Experience : Proven experience in a customer service role, preferably in insurance or a related industry.
Communication Skills : Excellent phone, verbal and written communication abilities to interact effectively with customers and team members.
Problem-Solving : Strong problem-solving skills to identify issues and provide appropriate solutions.
Empathy : Demonstrated empathy and understanding towards customer needs and concerns.
Technical Proficiency : Comfortable using CRM systems, email platforms, and other related software.
Influence : Ask customers for referrals, reviews and about their interest in other products
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