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Job Description

Job Description

General Purpose : In a few brief sentences summarize the primary duties and

responsibilities.

Reports to the Director, and is responsible to deliver comprehensive

vocational case management, counseling and referral services and to assist in

attaining career goals that can lead to self-sufficiency. Must maintain the highest standard of

personal conduct and integrity while working with the clientele, as well as

in relating to other staff members, service providers and agencies.

Essential Functions :

Performs weekly / daily initial assessments for new clients and ensures

that clients have all necessary documents for employment such as valid proof

of Citizenship / US residency, Work authorization, Social Security Card, valid

NYS photo identification, educational and training documents and updates

resume.

Develops goals and individual service plans consistent with the clients’

interests, previous work histories, education and assessment results.

• Completes case notes and assessments adhering to time frames set by Goodwill Industries.
• Provides follow-up counseling and guidance services to address barriers

to employment and make appropriate referrals to vendor services, agencies,

and HRA representatives as required to help overcome these barriers and

better prepare clients for employment opportunities.

Monitors and tracks client engagement and participation activities to

ensure client meets weekly and monthly goals and adjust life plans when

required.

Introduces program services, assessment process, program flow, job

development and retention.

• Enters clients’ demographic information in Database systems.
• Submits weekly report to Director with updates on case notes and clients

serviced, referrals for training and specialized resources, and career

preparation.

Qualifications / Basic Job Requirements : Describe the skills, knowledge and

abilities required. Include minimum

educational and experience requirements and preferences.

BA degree required with two years related working experience with client

population.

• Two or more years of related case management experience.
• Knowledge of labor market, industries and employer hiring practices.
• Must have excellent organizational skills, strong interpersonal and

effective problem-solving skills. Excellent motivational and presentation skills.

• Maintains security of customer information and files.
26 days ago