SYSTEMS ADMINISTRATOR

JOB TITLE : Systems Administrator

JOB LOCATION : Aurora CO

WAGE RANGE* : 30-40 / hr w2

JOB NUMBER : 24-01229

REQUIRED EXPERIENCE :

Required Qualifications

• U.S. citizenship and an active SECRET Government Security Clearance.
• Experience as a systems administrator in a Windows-based environment.

Desired Qualifications

• Knowledge of NTFS and share permissions; distribution / security group management.
• Knowledge of DHCP, Print Server and Exchange / O365 management.
• Knowledge and understanding of Cisco switching and routing technologies.
• Experience with ServiceNow or Remedy Ticket Management System.
• Experience with IBML Scanner Appliances.
• Experience with Entrust MX6000 / MX6100 Card Printer Appliances.
• Experience with Intermec PM43 Label Printers.
• CompTIA A+, Network+, and / or Security+ Certifications.

Education

High school diploma or equivalent and 6 years of professional IT support experience; Bachelor's with 2yrs of experience; Master's with 0yrs.

JOB DESCRIPTION

A critical element of the CAEIO program is providing IT Operations and Maintenance support for the HW / SW platforms on which Consular Affairs (CA) IT systems reside and operate at U.

S. Passport Offices and Agencies. The SA supports domestic Consular facilities, working closely with government SAs as requested.

Responsibilities

• Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, laptops, SW / HW, and peripheral Commercial-Off-The-Shelf (COTS) / Government-Off-The-Shelf (GOTS) technology.
• Provide planning, installation, training, support, monitoring, and maintenance of HW (server and workstation builds) and software including all Consular Affairs applications (e.

g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.

security / vendor patches / updates / vSphere Installation Bundle (VIBs), and SQL databases.

• Coordinate and inform CA / CST management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire / flood), employee accident or deliberate acts, maintenance, or third-party vendor actions.
• Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW / SW components as needed, and prepare for consolidation and decommission / retiring of HW / SW.
• Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
• Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
• Provide server / workstation security services.
• Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.
• Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip / read writers, driver license readers, barcode readers, printers, digital scanners, etc.
• Provide all Active Directory service / user account and password administration, and Active Directory user privilege administration and badge logon administration.
• Provide end user software and Office application support.
• Create, maintain, track, and communicate configurations and / or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
• Document, track and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities), report and follow-up on all trouble calls.
• Support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures.
• Ensure that all problems / incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.

Equal Opportunity Employer Veterans / Disabled

• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.
• Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage;

employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.