Community Manager - Residential Complex

CSI seeks a Property Manager to join our client’s Apartment Community.

Property Managers create the best experience for prospective and future residents, lead on-site teams to reach occupancy goals and develop loyal relationships with service providers, property owners and residents.

They are responsible for effectively managing the financial performance of the property.

Responsibilities may include :

• Day to day operations and management of employees
• Enforce company policies and community rules with consistency and fairness
• Maintain stable occupancy and meet budgeted financial goals
• Meet financial objectives with rent collection, forecasting, annual budget preparation, maintain annual budget, analyze budgets and needs, initiate corrections
• Develop resident retention plans
• Develop marketing strategies to increase traffic
• Implement strategies to meet monthly revenue goals
• Prepare reports about : property performance, data summaries, trends
• Post ads and plan or participate in open houses
• Monitor rental collections, occupancy rates, move ins and move outs
• Monitor community appearance and oversee repair needs
• Investigate / resolve complaints, enforce community rules, inspect vacant units and request repairs, plan renovations, contract with 3rd party vendors, such as landscaping, pest control and maintenance
• Coach team members specific to department and role
• Build strong resident relations and provide excellent customer service
• Respond to resident complaints, concerns and requests
• Supervise and train on-site staff

Ideal candidates should possess a dynamic personality with an ability to interact and connect with all different personalities.

Extraordinary communication skills coupled with a confident approach is critical to this role. A can-do spirit with proven reliability is required.

You must be proficient in Microsoft Office, internet usage, and have at leasttwo years' experience working in residential leasing.

Requirements :

• Professional appearance
• Reliable means of transportation
• Proven ability to be prompt and on time every day
• Outgoing, self-motivated, and highly RELIABLE
• Attention to detail is a must
• Excellent verbal and written communication skills and telephone manner
• Ability to solve problems and work with minimal supervision
• Office skills : customer service, typing, clerical, MS Office, telephone
• Friendly, outgoing and display a positive, upbeat attitude
• Self-motivated individuals who are excellent multi-taskers and HIGHLY reliable excel in this role

A Big Plus :

• Bi-lingual skills
• Knowledge of LIHTC (Low-Income Housing Tax Credit), Affordable Housing, Section 8, Fair Housing Laws, Health and Safety issues
• Knowledge of property management software such as YARDI, MRI, ONESITE, POP CARD, ON-SITE or YIELDSTAR
• Experience with AR / AP, bookkeeping, posting rents, notices, budgeting, and financial reporting

Successful candidates may have previous backgrounds in : real estate, banking, customer service, management, retail, restaurant, hospitality / hotel, reception, administrative and sales.