This position is fully remote, but candidates MUST RESIDE in one of the following states : CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD
Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years
Ability to quote and sell through multiple carriers
Monthly bonus potential
Computer equipment provided by AAA Club Alliance
AAA Total Rewards Package includes :
A competitive hourly rate of $18.00 to $24.00 / hour , depending on experience
3+ weeks of Paid Time Off
8 Paid Holidays
401(k) plan with employer match up to 7%
Medical, Dental, Vision and Prescription coverage
FREE AAA membership (inclusive of product & service discounts)
FREE Life Insurance
An in-house virtual training program
The ideal candidate will have :
High school diploma or equivalent
3+ years of customer service and / or sales experience in an insurance environment
Active Property and Casualty license
Membership license required or ability to obtain license within 90 days of employment.
Schedule Requirements : Mon Fri, 10 : 00am to 6 : 00pm EST, with at least 1 Saturday a month on a rotating schedule
The primary duties of the Policy Retention Specialist are to :
Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
Review and update policy to enhance retention and better meet the needs of the consumer.
Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
Counsel the members and non-members regarding membership benefits in correlation with insurance products.
AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
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