TikTok Shop - Carrier Capability Program Manager

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is seeking an experienced Transportation Solution Manager. The Transportation Solutions division is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Responsibilities :

1. Develop and manage carrier capability programs to enhance and maintain carrier performance standards.

2. Lead the assessment and onboarding of new carriers and revisting existing ones to ensure they meet the company's standards and requirements.

3. Coordinate with carriers to implement best practices and innovative solutions for transportation challenges.

4. Monitor and analyze carrier performance metrics to ensure each carrier meet performance requirements.

5. Work closely with the product team to align transportation solutions with business objectives and customer needs.

Qualifications

Minimum Qualifications

1. Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.

2. Experience : At least 3 years in transportation, return process management, or customer experience roles within a logistics framework.

3. Strong Project Management skills.

Preferred Qualifications

1. Excellent Problem-Solving skills.

2. Collaboration : Demonstrated experience working with cross-functional teams to deliver integrated solutions.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2