Field Services Representative II

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all.

You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Field Service Engineer (FSE) is the primary technical representative for Medtronic Ventilation Service. The FSE is responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers’ equipment with minimal supervision or direction.

Location : Individuals must reside in the greater Los Angeles area

Territory : This position will support a territory that covers Southern California, with an emphasis on LA based customers.

Occasional out of region travel will also be required

Travel : This position will require up to 50% travel requiring an overnight stay.

Equipment : This position will work on Puritan Bennett Ventilators primarily but may train on and support other portfolio products.

Responsibilities may include the following and other duties may be assigned.

Provides efficient, effective repair and inspection of Puritan Bennett Ventilation equipment.

Performs administrative duties to include service reports, contracts, market analysis and special reports.

Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers, and vehicle.

Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation.

Acts as a technical consultant for developing and nurturing customer relations, liaison between Medtronic Cardiac Surgery and the customer.

Anticipates, plans, schedules, educates, and fulfills customer requirements in a timely manner.

Provides technical support and assistance to sales, other service territories and corporate as needed. Participates in joint sales / service presentations.

Responsible for maintaining and development of all business potential.

Installs, operates, maintains, repairs and modifies equipment.

Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and / or field locations.

Analyzes and evaluates products and related performance.

Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

Installs, upgrades and removes products ensuring coordinative engineering field change.

Maintains effective customer communications and relations.

May provide onsite training of customer support personnel.

Required Knowledge and Experience :

High school diploma or GED equivalent required with 2 years of experience of technician or field service experience

Nice to Have

Bachelor’s degree in an Engineering discipline

2+ years of field service experience in the medical device industry

Ability to apply engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation

Ability to troubleshoot problems and technically diagnose medical equipment

Excellent English writing and verbal communication skills

Experience in teaching technical subject matter

Excellent time management skills and detail-oriented

Ability to work independently, self-motivated and without direct supervision

Extensive direct, face-to-face customer contact and interaction

Medical equipment repair, clinical field service, or clinical customer support experience

Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with our products and services

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile.

The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD) : $49,600.00 - $74,400.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California.

The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification / education, market conditions, and location.

Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans ()

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people.

We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.

We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here () .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

At Medtronic, most positions are posted on our career site for 3-7 days.

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people.

We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.

We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA.

Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will

Build a better future, amplifying your impact on the causes that matter to you and the world

Grow a career reflective of your passion and abilities

Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest :

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life.

And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us.

We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

For further information about the E-Verify program, please click here () .

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