Customer Care Team Lead

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Customer Care Team Lead to manage customer support teams for digital health services.Key ResponsibilitiesLead and manage a team of Customer Care Advisors, ensuring adherence to performance targetsProvide support for special projects aimed at improving service quality and efficiencyOversee recruitment and onboarding of new team members while monitoring their performanceRequired QualificationsExperience supervising a customer-facing team in a high-volume contact center environmentUnderstanding of customer service tools, such as ZendeskProven track record of meeting team targetsData literacy and competency in Excel or willingness to learnExperience in a digital health business is a plus

3 days ago
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