Customer Care Representative

Job Description

Job Description

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Opelika, Alabama.

Who You are :

• You have great communication and strong customer service skills.
• You work well with a team.
• You have excellent work ethic and leadership skills.

What You will be responsible for :

• Provide exceptional customer experiences by empowering your customers.
• Tailor solutions for both residential and commercial customers which can greatly enhance their product / service enjoyment.
• Creating work orders, purchase orders and scheduling jobs.
• Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to effectively research and identify solutions using computer-based resources.
• Ability to work in a paperless work environment where customer privacy is paramount.
• Ability to embrace feedback and coaching to help maximize your potential.
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Who We are :

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks :

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Vacation
• Health Plan for team members and their families
• Incentive Programs
• LegalShield
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for professional growth and development

Qualifications and Skills :

• Minimum of five years’ experience in providing customer service via phone.
• The talent to relate to customers in a professional and courteous manner.
• Ability to stay calm when customers are stressed or upset.
• A strong interest in using and promoting innovation and technology.
• Excellent attention to detail and multi-tasking ability.
• Excellent written, verbal and listening skills.
• Computer skills, specifically the ability to use Microsoft Office
• Self-motivation to work under his / her own initiative.
• The ability to work under pressure.
• An interest in ongoing personal development through training and coaching.
• The ability to maintain excellent attendance and adherence to assigned work schedules.
• The ability to type 30+ words per minute.
• Must pass state, federal and criminal background check
• Must be at least 18 years of age or older.
• Enjoy being part of a team.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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