Client Delivery Executive - SS&C Health - Remote/Hybrid

Job Description

Title : Client Delivery Executive for SS&C Health

Locations : Remote / Hybrid from most US States

Role Overview :

The Client Delivery Executive will manage 8-12 client accounts responsible for developing and managing relationships with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals.

What You Will Get To Do :

Act as primary point of contact for assigned accounts with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals

Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings

Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address

Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA / PG (if applicable) review / approval

Processing new work requests received from the client supporting by an existing agreement or new amendment

Facilitating recurring business review meetings with client executives including preparation and management of follow up actions.

Participate and frequently own the development of corporate initiatives intended to improve internal processes, streamline costs, train and mentor staff, and improve overall client service

What You Will Bring :

Bachelor's Degree

5+ years of experience in the healthcare industry with a focus on government programs (Medicaid, Medicare, Exchange / Marketplace, etc.)

Meeting assigned expectations for profitability, achieving strategic customer objectives defined by management, and proven track record for service delivery and / or the sales of technology products and services

Experience completing strategic customer account plans, and maintaining high customer satisfaction ratings

Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts

Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives.

Experience managing multiple accounts and active projects, while communicating current status, risks, and a path to resolution for any identified problems

Strong initiative with an outward demonstration of a desire to grow and learn

Superior knowledge of multiple operations functions and principles in the health plan field, including finance, customer service, production, and employee management

Masterful organizational, communication, and leadership skills, demonstrated by previous professional success

Strong contract management and negotiation skills with high close rate