Banquet Manager-Chicago Winery
Chicago Winery creates magic for our guests everyday, whether that’s bringing a dream wedding to life, creating a new delicious food dish from our wine, or letting people discover a new passion on one of our winery tours. We do this while maintaining an approachable, warm, inclusive, down-to-earth attitude that reflects our passion to bring traditional winemaking into urban centers so people don’t feel they have to travel to experience the magic of winemaking.
We are searching for team members who are committed to working as hospitality professionals. People who deeply care about creating a friendly, warm experience for our guests. People who live and breathe passion for food, wine and events. People that love to learn, share, and tell others about their stories and adventures.
Position Summary
The Banquet Manager will work closely with the Event Manager to coordinate and manage the event space and event staff with the guidance of the Director of Events. The Banquet Manager will ensure that the events are staffed appropriately, set properly, and run smoothly and efficiently. This position requires a calm demeanor during high paced and intense situations, attentiveness to all guests, and the ability to easily communicate with staff and clientele.
CORE Responsibilities
Staff and Leadership Development
- Partners with the Director of Events to ensure staffing roster and schedule is appropriate for level of events
- Assists in hiring and manages Event Staff, keeping an active roster large enough to accommodate the event calendar
- Monitors staff’s performance and provides feedback to Event Staff during, pre, and post
- Events
- Provided training and orientation for new event staff, as well as ongoing coaching for existing event staff with one on one meetings and in the moment corrections on Chicago Winery’s event food, event beverage, steps of service, and culture.
- Leads and supervises the Event Staff in all aspects of the department and ensure
- service standards are followed
- Ensures proper staffing and scheduling of all Event Staff in accordance to productivity guidelines
- Provide the team with leadership and motivation to maintain a positive work environment and culture within the team.
Event Execution and Logistics
Manages Events day-to-day basis. Weddings will be managed alongside with an Event Manager, other events will be managed solely by the Banquet ManagerProactively engages with guests & clients to ensure a positive guest experienceHandles guest / client concerns and reacts quickly and professionallyBusiness and Operational Management
Balances operational, administrative, and colleague needsCompletes event logs and incident, both guest & staff, reports for each eventReviews all Banquet Event Orders (BEOs) to ensure proper set-ups are in placeCompletes event staffing notes with regards to scheduling in a timely fashion, as toassist with bi-weekly payroll auditsAssist with other operational duties such as inventory and ordering.Successfully completes any other duties as instructed by the Director of EventsWhat We Are Looking For
Bachelor’s degree, ideally in Management, Communications, or related degree from an accredited university2-4 years of floor management or event management experience is strongly preferredFlexible schedule with all nights and weekends availableAbility to balance administrative responsibilities with floor managementEnthusiastic, self-motivated, and outgoing and a team playerAbility to establish productive relationships with people at all levelsA positive and adaptable approach to problem solvingAbility to thrive in a team environmentPossess an eye for detailMust demonstrate proficient knowledge and use of computer and basic programs (e.g.,Microsoft Excel, Microsoft Word)Exceptional organizational skillsAbility to multitask in fast-paced environment, competently handling demanding deadlinesStrong interpersonal skills and the ability to interface with clients; must demonstrate professional phone and business etiquetteStrong budgetary management skillsExcellent written and verbal communication skillsKnowledge of and appreciation of wine strongly preferredPhysical Requirements
Able to independently lift up to 25lbs for an extended period of timeMust be able to walk and / or stand for 8-10 hours per dayHand-eye coordinationReaching, bending twisting, stoopingPushing and PullingLifting overheadMust be able to climb stairs in venue that have multiple levelCompensation / Benefits
$70,000k -$75,000k annuallyMedical, Vision, Dental InsurancePTOPaid Sick Time401KCommuter BenefitsChicago Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.