Senior Technical Writer

Full Time Senior Technical Writer at CaptivateIQ (United States)

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Senior Technical Writer

CaptivateIQ United States

Date Posted : 31 Oct, 2022

Work Location : San Francisco, United States

Salary Offered : Not Specified

Job Type : Full Time

Experience Required : 3+ years

Remote Work : Yes

We are looking for a senior technical writer that is skilled at presenting complex technical information clearly and is passionate about helping customers learn and do more with technical products.

Ideally, you have both a technical background that enables easy interaction with engineers and a demonstrated ability to deliver high-quality technical documentation.

You will create technical articles and diagrams that will help our customers understand, plan, build, and manage their commissions.

You are customer-obsessed, data driven, and comfortable with ambiguity. The ideal candidate will have experience writing for both technical and non-technical audiences on topics such as data modeling and database design.

Responsibilities

• Write articles and end-to-end how-to guidance that helps our customers use CaptivateIQ
• Become a product expert by working hands-on with the CaptivateIQ application
• Collaborate with the engineering, product, customer experience, marketing and key business users to produce high-quality product documentation
• Dive into content data, customer feedback, and other signals to deeply understand customers and the business to inform strategy and day-to-day improvements
• Develop style guides to create clear and concise information to provide to our customers
• Develop mechanisms to ensure accuracy of content
• Partner with the broader education team on writing scripts, use cases, outlining curriculum
• Help define documentation projects and determine priorities
• Experiment and innovate to improve the user experience and documentation standards

Requirements

• 5+ years of experience as a technical writer in a relevant field
• Demonstrated ability to present complex technical information clearly, for a technical and non-technical audience
• Experience planning and delivering customer-focused documentation
• Strong problem-solving skills and demonstrated ability to collaborate across teams
• Data-driven approach to content planning and outcomes
• Ability to triage and root cause issues
• Confidence and comfort operating in a highly ambiguous, iterative environment
• Portfolio of writing samples for review

Bonus Points

• Experience in data modeling and / or commissions software
• Interest or experience in learning science, training, and instructional design principles

Benefits

US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents

• Unlimited vacation days and quarterly mental health days so you can recharge
• $1,000 to explore your dream destination on your work anniversary
• $500 annual professional development stipend to continue growing and learning
• $500 home office stipend to decorate your home office
• $1,000 caretaker stipend to make sure our parent colleagues are being supported
• Virtual team lunches to keep you connected

US-ONLY) 401k plan to participate in and save towards the future

• Newest hardware and tools for the job
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ.

ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

About CaptivateIQ

Agile commission software to design, deploy & adapt commission plans.

Company Size : 251 - 500 People

Year Founded : 2017

Country : United States

Company Status : Actively Hiring

J-18808-Ljbffr