Sr. Instructional Designer

Description

If you want to know about the requirements for this role, read on for all the relevant information.

Job Overview : We are seeking a creative and detail-oriented Sr. Instructional Designer to join our Learning and Development team.

The Instructional Designer will be responsible for designing, developing, and implementing engaging training programs and materials that enhance the skills and knowledge of our service center employees.

The ideal candidate will have a strong background in instructional design, excellent communication skills, and a passion for improving learning experiences.

The Role :

• Curriculum Development : Design and develop comprehensive training programs, including e-learning modules, instructor-led courses, job aids, and blended learning solutions tailored to service center needs.
• Leadership and Performance Management Development : Develop training programs focused on leadership development, performance management, and employee engagement.
• Evaluation and Assessment : Develop evaluation tools to measure the effectiveness of training programs, including assessments, surveys, and feedback mechanisms.
• Collaboration : Work closely with subject matter experts, service center managers, and other stakeholders to ensure training content is accurate, relevant, and aligned with business goals.
• Project Management : Manage multiple instructional design projects concurrently, ensuring timely delivery and high-quality outcomes.
• Facilitate training sessions as needed, both virtually and in-person.
• Leverage learning management systems (preferably Bridge) and other technological platforms to deploy and track training initiatives.
• Support other learning and development initiatives as required.

Qualifications

The Requirements :

• Experience : Minimum of 3-5 years of experience in instructional design, preferably within a service center or customer service environment.
• Proven experience in developing leadership and performance management training programs.
• Proficiency in e-learning authoring tools (such as Articulate Storyline, Adobe Captivate), LMS platforms, and multimedia editing software.
• Strong understanding of adult learning principles, instructional design models (ADDIE, SAM), and best practices in training development.
• Excellent written and verbal communication skills with the ability to convey complex information clearly and concisely.
• Ability to analyze data to evaluate the effectiveness of training programs and make data-driven decisions.
• Demonstrated creativity in designing engaging and interactive learning experiences.

Preferred Qualifications :

• Bachelor’s degree in Instructional Design, Education, Communication, or a related field.
• Experience with gamification in training programs.
• Certification in instructional design or a related field (e.g., CPLP, CPTD).
• Familiarity with business operations and performance metrics.
• Position will be Remote.
• Open to all US locations.

Compensation and Benefits :

The base salary compensation range being offered for this role is $68,000 - $75,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

• Health and Welfare Benefits : Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program and Work / Life Resources (including Employee Assistance Program).
• Leave Benefits : Paid Holidays, Annual Paid Time Off (includes paid state / local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.

g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).

Retirement Benefits : Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability / vets.

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