Job Description
Job Description
We are seeking a highly organized and proactive BDC Service Representative to join our team.
Responsibilities
- Handle customer inquires by internet, phone and email
- Maintain communication with customers to ensure satisfaction and service
- Schedule appointments for service team
- Respond to emails in a professional, well written manner
- Follow up with customers; update customer information
- Deliver inquiries / messages promptly to other appropriate personnel and departments
- Others duties as assigned
Qualifications
Some automotive industry experience preferred
Strong customer service skills
- Time management, prioritization skills and ability to multitask required
- Goal oriented and eager to improve
- Positive, flexible and process-oriented
- Solid computer skills, Proficient with Microsoft Word, Excel and Outlook
The Kowalis family opened the doors of its first dealership in the 1970's and so began its mission to make the car shopping process easier.
From the Showroom to the Service Department, the Kowalis family simplified every process and created a high-end customer experience.
In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work.
Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Automotive Service BDC Representative
Use the Service CRM to Follow Up with customers in regard to online scheduled service appointments, customer requests, due services, warranty information, and recall notices. The Steve Napleton Auto Group is looking for a highly motivated self-starter to join our Centralized Service BDC Team in Oak ...
Service BDC
We are seeking a highly organized and proactive BDC Service Representative to join our team. Maintain communication with customers to ensure satisfaction and service. Schedule appointments for service team. Strong customer service skills. ...
Service BDC Associate
We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the most important aspect of our business so if you have this special skill set, are organized and self mot...
Service BDC Representative
Service Department call center. Follows up for recalls and declined services. ...
Service BDC Specialist
Service BDC representative to join our service team!. Answer incoming calls for service department. Set appointments for customers according to their service needs. Accurately track service/parts appointments – utilizing Dealer Track and Dealer FX. ...
Service BDC
We are seeking a highly organized and proactive BDC Service Representative to join our team. Maintain communication with customers to ensure satisfaction and service. Schedule appointments for service team. Strong customer service skills. ...
Service BDC Associate
We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the most important aspect of our business so if you have this special skill set, are organized and self mot...
Service BDC Associate
We are looking for a customer focused candidate to help our Service BDC team fill our shops. This position entails scheduling appointments for our busy Service departments. Customer service is the most important aspect of our business so if you have this special skill set, are organized and self mot...
Service Department BDC Associate
Service BDC Associates work with our Service Managers and Service Advisors to set, confirm, and follow up on all appointments and visits to our Service Centers. We are currently seeking outgoing and energetic Service Business Development Center (BDC) Associates. If you have strong customer service s...
Service Concierge/BDC Associate
Discounts on products, services, and vehicles. Prospect follow-up calls, set appointments for service, and gauge customer satisfaction. Schedule service appointments and reschedule no show customers. Miscellaneous tasks assigned by the Service Director. ...