Bilingual Customer Support Representative

Job Description

Job Description

The Bilingual Customer Support Representative works with sales and manufacturing, is responsible for setting targets and achieving customer loyalty through consistent, superior, and ever improving customer service.

This person will ensure a full understanding of customer requirements and coordinate incoming orders with production and shipping.

Bilingual Customer Support Representative Responsibilities :

• Provide coverage and support accounts for other team members as necessary. Properly identify the right communication method based on the sense of urgency and issue.
• Knows how to diffuse a difficult situation and get resolution with the customers.
• Identify opportunities for improvements in customer care.
• Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines.
• Act as a liaison between customer, operations, and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations, and sales.
• Interpret and analyze client schedules and prioritize orders.
• Resolve issues and handle customer complaints internally and externally.
• Confirm pricing, inventory availability, and provide ship date information.
• Arrange transportation with shipping / freight team, manage process for dealing with international orders, including inspection and shipping documentation requirements where relevant.
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns.
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations.
• Work with sales team on pricing, credit terms, and customer requirement updates.

Work Environment / Safety : Promotes mutual respect, keeps workplace clean and safe, supports safety programs.

Quality : Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns / acts on quality problems.

Customer Service : Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.

Sales Team Support : Shares information with manager and team, works as part of a team, works with other departments, follows company policies and values, balances short- and long-term goals.

Sense of Urgency : Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.

Bilingual Customer Support Representative Requirements :

• Bilingual English / Spanish : Must be able to speak, read and write fluently in both English and Spanish.
• A self-starter with can-do attitude.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to handle detailed work accurately.
• Ability to prioritize, manage multiple tasks efficiently while meeting deadlines.
• Proficient in Microsoft Excel.
• Previous experience in a manufacturing environment service area a plus.
Benefits include :
• Medical
• Medical
• Dental
• Vision
• 401k
• Paid Holidays
• Paid Vacation
• Paid Life Insurance
• Short-term and long-term medical
• Tuition Assistance

At Givaudan, you contribute to delightful colour, taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

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