Job Title : IVR Tester
Location : Alpharetta, GA- onsite
Duration : Full Time-Only
Job Description
Role : IVR Tester
Good knowledge of Contact Center Domain preferably 4+ years.
Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
Hands-on knowledge on automating IVR flows using Cyara Automation tool.
Good knowledge of SQL queries
Good knowledge of Genesys cloud, Genesys reports and dashboards
Good functional understanding and testing knowledge of Salesforce Agent desktop
Good communication skills
Good knowledge of Database Testing
Experience testing of Salesforce applications (CRM apps)
Knowledge of Contact Center Workforce Management and Quality Management
Knowledge of test automation (Java / Selenium) scripting, debugging, maintenance of automation scripts
Experience in API Testing
Experience in testing and automation of live chat apps
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
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