Senior UX Researcher - USDS

Responsibilities

About TikTok U.S. Data Security

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.

S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.

S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.

The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

TikTok USDS User Research Insights team creates knowledge and provides insight surrounding the attitudes, perceptions, behaviors, and ways of thinking of various TikTok user classes (viewers, creators, non-users, etc) with the overarching goal of informing key business decisions and product development, while carefully maintaining user privacy and mitigating company risk.

We are a US team with diverse backgrounds unified by a strong curiosity and enthusiasm for conducting applied behavioral science research.

About Global Payments team

In alignment with the company's globalization strategy and vision, the Global Payments team offers a comprehensive Fintech platform for our customers.

Our products encompass fundamental payment acquisitions, disbursements, transaction monitoring, risk management, foreign exchange conversion, accounting, reconciliations, BNPL (Buy Now Pay Later), insurance, and more.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager / department.

We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities

• Serve as key US research partner for the Global Payments team, leading mixed methods research endeavors designed to further our knowledge of user and creator experience relating to e-commerce onboarding, payments, transactions, and related topics
• Proactively identify research needs and gaps and develop and implement solutions for scaling our research practice
• Collaborate with cross-functional teams and stakeholders to identify critical research questions and understand user and creator needs in the North American market and other global markets
• Understand and incorporate complex technical and business requirements into research
• Design and implement research, gather insights, and synthetize findings into actionable insights that enable stakeholders to make business-critical decisions
• Define and measure UX metrics and develop programs for tracking user experience over time

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields
• 4+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content
• Full fluency in Mandarin to communicate fluidly with stakeholders in Singapore and other Asia-Pacific countries
• Proven experience with using and appropriately selecting different design research methodologies including but not limited to : usability studies, field / remote testing, focus groups, interviews, concept tests, diary studies, surveys, A / B testing
• Experience in advanced quantitative methods and statistics, such as factor analysis, regression analysis, ANOVA, T-tests

Preferred Qualifications

• Demonstrated ability to analyze large data sets with statistical tools (SQL, Python, R, SPSS) and present findings clearly to influence product direction and business decisions
• Ability to manage multiple research projects simultaneously in a fast-paced environment and take the initiative to independently solve problems and learn new skills
• Excellent written and spoken communication, presentation, and interpersonal skills
• Flexibility to collaborate with Global Payments team, including regular meetings before 9am or after 5pm

D&I Statement

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Accommodation Statement

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / ktJP6

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.