Responsibilities :
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
You will serve as an expert on our store POS Systems and POS integration systems as well as in the internal lab including
Assessment, triage, research, training, and resolution of incidents with our POS and store systems
Perform system maintenance and system upgrades
Build and configure new POS systems for delivery to store locations
Writing and running SQL scripts to resolve issues with
Work as level 2 and level 3 support for all POS systems
Writing, editing, modifying SQL scripts to update / change in store databases
Work with business partners to create new features or modify / customize current systems
Partner with store operations team to identify needs, timelines, priorities
Documenting tasks, along with issues and resolutions to create a well-defined knowledge base
Job Requirements
Required Qualifications :
High quality end-user technical support, related to point-of-sale systems, network, and hardware
An in-depth understanding of POS systems, software, networks, and hardware as well as the ability to apply that knowledge to support our POS systems
Detailed knowledge of payment systems and the integration that makes them interface with the POS
Ability to manage time well, and prioritize multiple projects
Must have outstanding communication skills
3+ years' supporting a fast-paced retail environment
Must have experience with SQL database and be able to create and edit SQL statements
Experience using a ticketing system and creating knowledge base articles
Ability to support remote POS systems using an RMM
Strong work ethic
Preferred Qualifications :
Experience offering technical support in a retail environment using Oracle’s Xstore and Oracle’s Xadmin
Associate or bachelor's degree in Computer Science, Information Technology, System administration, or equivalent experience
Advanced scripting knowledge using PowerShell
Experience using and supporting Verifone payment devices, particularly using Tender Retail as middleware
Experience supporting a Merchandising department using Aptos
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You will serve as an expert on our store POS Systems and POS integration systems as well as in the internal lab including. Assessment, triage, research, training, and resolution of incidents with our POS and store systems. Build and configure new POS systems for delivery to store locations. An in-de...
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