Manager, Supply Chain Operations

Overview

Javon Bea Hospital Rockford or Mercyhealth and Trauma Center Janesville

Leadership

The Supply Chain Operations Manager is responsible for the performance of Supply Chain Operations across multiple locations.

The Manager’s responsibilities include, but are not limited to, assessing and meeting customer needs, communicating business goals and objectives to partners, and addressing partner issues and concerns.

The Manager is also responsible for monitoring staffing and overtime, issuing corrective actions, completing performance evaluations and maintaining a strong focus on safety in the workplace.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the supply chain operations activities for assigned locations.
• Collaborates with operational leaders from all departments to establish and maintain appropriate stocking levels, utilizing data to inform and improve service levels.
• Establishes and maintains staffing levels to meet expected demand.
• Ensures that effective processes and procedures are in place for Receiving, Storage and Distribution of products.
• Manages optimal utilization of information technology tools to ensure operational capabilities are being maximized.
• Ensures that an effective process is in place for managing product expirations and recalls.
• Aligns with internal and external best practices to implement policies and procedures that optimize operations and ensure controls compliant with Mercyhealth requirements.
• Designs and implements improvements to inventory management processes and optimized operations programs to ensure continuity of supplies to support excellent patient care.
• Provides project management and support for projects as assigned.
• Ensures that Supply Chain equipment is in good working order.
• Assists the Director with the preparation of respective work unit budgets (operations and capital) and regular monitoring of compliance to budgetary constraints.
• Assists Director with the development, implementation, and monitoring of goals that support Mercyhealth’s strategies and objectives.
• Assists Director with maintaining established department policies and procedures, objectives, quality assurance, and safety standards.
• Maintains a knowledge and understanding of OSHA, TJC, and other regulatory requirements.
• Participates in Value Analysis and product review committees as needed.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations :

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details;

Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

• Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service;
• Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences;

and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views;

Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work : Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures;

contributes to profits and revenue.

EDUCATION and EXPERIENCE

Bachelor’s degree in Business, Supply Chain, Nursing or related field is required; Master’s degree preferred.

Three years of leadership experience required.

Experience in a hospital supply chain area preferred.

CERTIFICATION / LICENSURE

Professional certification applicable with degree and experience preferred.

ADDITIONAL REQUIREMENTS

Passing the Driver’s License Check and / or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and / or IL Health Care Workers Background Check.

Must be able to follow written / oral instructions.

OTHER SKILLS AND ABILITIES

Exceptional interpersonal / communication skills

Serve as a resource for both Supply Chain partners and internal customers for all aspects of inventory management, receiving and supply-related activities.

Demonstrated competency with standard Mercyhealth applications such as Outlook, MS Office and MS Excel.

WORK ENVIRONMENT

The noise level in the work environment can be loud.

Occupational Exposure : Category A -All partners in the specified job classification have occupational exposure.

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, Physicians and Vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk and hear.

The employee is frequently required to stoop, kneel, or crouch, stand, walk, or sit. The employee is occasionally required to lift up to 30 pounds from floor to chest, although the vast majority of items weigh less than 10 pounds.

Specific vision abilities required for this job include close vision, distance vision, and peripheral vision.

LEVEL OF SUPERVISION

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements

SUPERVISES

Supply Chain partners within departments of responsibility

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