Emergency Assistance Case Manager- Lead

Job Summary

The Lead Counselor is responsible for responding to escalated customer issues and assist customers in the resolution of all complaints.

Education and Experience Requirements

Essential Duties and Responsibilities

• Work with customers to access government sponsored programs and receive program services.
• Interact with program participants on a regular, daily basis either in person or via mail.
• Educate customers on program services and eligibility requirements.
• Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
• Work with customers to meet and achieve program goals, and maintain program services and eligibility.
• Assist customers with acquiring services which facilitate program goals (e.g., educational and / or vocational training, medical, child care, transportation, substance abuse / mental health, child support establishment, legal, and other related needs).
• Follow up with customers to ensure their needs are met, questions and concerns are resolved.
• Serve in a lead capacity, as needed, to coordinate and direct the work of lower level staff, mentor and advise them, and handle complex or escalated issues

Minimum Requirements :

• High school diploma or GED required.
• At least two (2) years of related experience required.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates.

The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO Statement : Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.