Job Title : Security Customer Success Analyst (747921)
Client location - Richmond, VA
Interview Type - Web Cam Interview Only
Work Arrangement - Hybrid
Key Responsibilities :
Customer Engagement : Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.
Account Management : Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
Analysis and Reporting : Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
Problem Resolution : Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
Training and Support : Develop and deliver training materials and sessions to help customers effectively use our security solutions.
Feedback Loop : Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
Best Practices : Share industry best practices and security insights with customers to help them enhance their security posture.
Collaboration : Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.
Skills Matrix -
- Experience in customer success, account management, or a related role in the technology or cybersecurity industry.
- Strong understanding of cybersecurity concepts, practices, and products. Familiarity with security frameworks (e.g., NIST, ISO) is a plus.
- Proficient in data analysis and reporting tools; experience with CRM systems is advantageous.
- Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues.
- Passion for customer success and a commitment to delivering exceptional service.
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