Dental Scheduling Coordinator

Job Description

Job Description

Dental Front Office Scheduling Coordinator

Looking to work with the best patients, doctors, and co-workers ever?! Look no further. Dental Kidds is a fast-paced, exciting, and fun place to work. We provide the highest dental care to our young patients while creating a supportive work environment promoting professional, personal, and financial growth.

Dental Kidds leads the industry with state-of-the-art equipment, beautifully themed clinics, and the top 10% of teams in the United States. In addition to a fun place to work, we offer competitive compensation and multiple benefits.

The Scheduling Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, submitting insurance claims, and coordinating patient flow.

Benefits

• Competitive compensation and comprehensive benefit package
• Medical, Vision, Dental, and Orthodontia
• Paid Time Off
• Paid Holidays
• 401(k) program
• Life insurance
• Short Term Disability
• Health Saving Plan
• Flexible Spending Plan
• Company-sponsored professional development
• Clinical excellence and quality assurance standards
• Professional Development and Career Advancement Potential
• State-of-the-art equipment
• Multiple locations across the Twin Cities, greater MN, and WI – and growing!
• Work with incredible doctors and teams

Compensation : $20 - $23 hourly

Responsibilities : Essential Duties :

Greet visitors and patients entering the practice and alert appropriate staff of patient arrivals

Answer telephone, route calls, provide information, and take messages in accordance with practice procedures

Schedule and adjust patient appointments to maximize patient care and reach practice profit targets. Manage the daily, weekly, and monthly calendar to meet the practice production and collection goals

Establish, maintain, and keep patient files and records up to date (i.e. address, phone number, insurance information, etc.)

Communicate with patients regarding financial options. Reconcile financial records by receiving and recording patient payments

Collect patient payments

Collect referrals (from specialties - orthodontics, oral surgery, endodontist), scan them into charts, and give them to Office Leads

Uses a computer or fax to transmit information or documents when requested

Keep the front desk and reception areas clean

Perform necessary duties associated with checking patients in and out

Verify insurance eligibility, coverage tables (which include active coverage, deductibles, yearly maximum, breakdowns, and frequencies) and enter this into the proper area in Open Dental

Calls patients the day before to remind them of a scheduled appointment time, or monitor the automatic communication system and maintain accuracy

Adhere to all safety and health regulations

Monitor the schedule regularly, adjust the schedule as necessary, and reschedule patients as needed

Keep staff and doctor informed of scheduling problems, issues, or concerns

Register new patients, provide necessary paperwork (welcome letter, HIPAA documents), and ensure all required documents are completed by the patient

Qualifications :

Knowledge / Skills / Abilities :

Knowledge of appointment coordinator procedures

Knowledge of English composition, grammar, spelling, and punctuation

Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)

Ability to maintain composure and professionalism when exposed to stressful situations

Ability to engender trust from the doctors, co-workers, and patients

Maintain confidence with the patient regarding the abilities of the doctor(s) and staff

Ability to work cooperatively with management, staff, and patients

Ability to prioritize, organize, and complete tasks in a timely and independent manner

Ability to accept constructive criticism

Ability to understand and follow written and verbal instructions

Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality

Ability to communicate and express thoughts and ideas competently

Ability to quickly grasp relevant concepts regarding duties and responsibilities

Ability to greet visitors professionally and courteously

Education / Experience :

High school diploma or equivalent

Scheduling and dental knowledge are preferred

Special Requirements / Certifications / Licenses :

None required

Physical and Environmental Requirements :

May be required to lift up to 40 lbs

Active movement throughout the day : sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position)

Vision : close vision, depth perception, and ability to adjust focus

Hearing : able to satisfactorily communicate with patients, doctors, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment

May be required to administer first aid or CPR

Occasional exposure to toxic or caustic chemicals and radiation

Exposure to moderate noise levels

Exposure to hectic, fast-paced, high-anxiety environments

Additional or different duties may be assigned occasionally at the employer’s discretion.

About Company

Philosophy

We provide the highest standard of personalized patient care while having fun, creating an inviting atmosphere, and building a lifetime of confidence and healthy dental habits. We treat each child as if they were our own.

Visit our website at : https : / / dentalkidds.com /

Office locations :

Blaine, MN

Coon Rapids, MN

Hudson, WI

New Richmond, WI