Chief Operating Officer, Middle States

Chief Operating Officer, Middle States

2024-4352

of Openings

Category

Leadership

Company : Name

USTA Middle States

Who We Are

The United States Tennis Association (USTA) Middle States Section, a not-for-profit organization located in Valley Forge, Pennsylvania, is part of the national governing body of the sport of tennis in the United States.

USTA Middle States is a vibrant, collaborative work environment that draws people who are passionate about their jobs. A diverse, dynamic organization, USTA Middle States is dedicated to growing the game of tennis for all people throughout Pennsylvania, New Jersey, Delaware, and Northwest West Virginia.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all.

We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

To oversee the daily operations of the organization by working closely with department leaders and key collaborators. Identify and implement internal systems, processes, and communications to meet strategic goals.

Handle recruitment, retention, and engagement programs that increase the effectiveness and overall impact of volunteers at the local, district, and section levels.

Collaborate with the Chief Executive Officer / Executive Director (CEO / ED) to develop the section's short-term and long-term vision and strategy for the continued growth of diverse tennis participation and volunteer engagement.

• Provide leadership and direction, and lead all aspects of development, implementation, evaluation and ongoing innovation to ensure the long-term success of the section's efforts.
• Advise and serve as strategic partner for the CEO / ED.
• Lead and coordinate activities related to the daily operations of the organization. Streamline and optimize day-to-day operations to improve efficiency and effectiveness.
• Partner with the CEO / ED to set and / or implement policies and procedures and to follow through with implementation across the section and districts.
• Provide support to the CEO / ED, Board of Directors, district councils, section committees, project teams, and department leadership.
• Provide resources, education, and positive mentoring to department heads to ensure operational alignment with organizational goals.

Serve as liaison between departments, encouraging effective communication and collaboration.

• Support department heads in human resource functions including recruitment, onboarding, and performance management.
• Utilize data and analytics from USTA and other agencies to drive decision-making and positive change to support the mission and vision of the organization.
• Anticipate the needs of the CEO / ED and resolve the priority of matters for the attention of the CEO / ED; redirect or handle matters as appropriate.
• Develop and implement standardized processes, procedures, training, education, and best practices to improve workflow and resource utilization for volunteers and staff.
• Serve as the direct liaison to council leadership, committees, and project teams. Assist with running of meetings and budget process, as needed.
• Partner with the Director of Marketing and Communications on budget plans that support volunteer initiatives and strategy.

Work with the marketing and communications department on developing and maintaining information that will inform, educate, and train customers.

• Collaborate with the Director of Diversity, Equity, and Inclusion on projects pertaining to recruitment, training and retention of diverse volunteers.
• Represent the organization at key national, section and district meetings and special events.
• Work positively and cooperatively with all USTA Section, District, and National staff and volunteers.
• Form new alliances and partnerships while enhancing existing relationships with industry partners and organizations who contribute to the growth of tennis.
• Manage highly confidential and urgent, time-sensitive matters.
• Manage special projects and initiatives as assigned by the CEO / ED.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, responsibilities, and activities may change at any time.

Who You Are

• Proven leadership, management and business capability with a dedication to inclusivity and diversity in all aspects of the organization.
• Self-motivated, action-oriented and resourceful in accomplishing work. A willingness to do what it takes and be meticulous about following through even when hurdles arise.

An eagerness to think ahead and be proactive in approach to work.

• Inclusive problem solver with the ability to work collaboratively with and build trust with key internal and external partners.
• Outgoing, dynamic personality with excellent communication skills - written, verbal, in-person, and remote; ability to present, engage, and win people over at all levels.
• Exceptional people skills including the ability to lead and collaborate as well as influence and resolve conflicts.
• College degree with a minimum of 10 years of industry and / or nonprofit experience.
• Commitment to fostering inclusion and respect for individuals from different backgrounds, identities, and experiences.
• Ability to handle confidential and sensitive information with integrity and discretion.
• Proficient with Google Drive and Microsoft Office Suite. Savvy in learning new technology platforms with the ability to instruct skills to others.
• Knowledge of USTA programs and the tennis industry is required.
• Meet travel demands; work nights and weekends as required.

TO APPLY : Interested candidates should submit a cover letter and resume to servingtennis@ms.usta.com by July 12, 2024. Please include Chief Operating Officer in the subject line.

Come One, Come All

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.