Customer Service Representative

Customer Service Representative

As a Customer Service Representative with Hirschbach, your expectation is to communicate with Hirschbach's customer base in all matters related to handling their freight. The Customer Service Representative's duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and establishing and maintaining positive customer relationships.

What you will be doing!

• Communicates services issues promptly to the customer and elevates issues accordingly to the operations team and others within the organization as applicable.
• Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes.
• Supervises the handling of freight from shipper to receiver.
• Develops and maintains customer relationships with assigned customer base and / or geographic area.
• Completes SRC codes daily at times assigned by account.
• Books freight within customer base and / or geographic area to ensure a balance of available freight and trucks.
• Monitors rates, revenue generation, and accessorial per customer contracts.
• Provides tracking and tracing on shipments to ensure on-time pickups and deliveries, and resolves any issues that may arise during transport.
• Provides services to customers in compliance with contract requirements, ensuring on-time deliveries and resolving damaged product issues.
• Selects loads effectively through brokerage and customer needs.
• Handles customer correspondences, complaints, and inquiries.
• Attends meetings related to customers and occasionally travels to visit customer sites and locations.
• Other duties as assigned including proactively assisting others in achieving the organization's objectives.

Talent Requirements and Skills

Company Overview Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.