Customer Advocate

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market.

Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management.

As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page :

Responsibilities & Qualifications

Due to continuous growth, we are seeking a Customer Advocate to join our team in Buffalo, NY. This is a route driver oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies.

To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s face to our customers and potential customers.

Schedule : Monday - Friday

Pay : $67,600 annually (with the potential to transition to a commissioned

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING :

• Support : Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Sales : Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities.

Meet or exceed sales objectives

• Customer Relationships : Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route : Manage route to maximize efficiency, productivity and revenue : operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Product Management : load outs, inventories, quality-stains / damage, tape changes
• Product Knowledge : pricing, codes, colors, sizing, changes / quantities, availability, product application
• Load truck : organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck : check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
• Account appearance : organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance : timely communication of repairs, PM, accidents
• Paperwork : work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements

MINIMUM QUALIFICATIONS :

• Minimum of 3 years’ of experience within sales or a route sales role
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours on a daily basis
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction / knowledge of area

Company Values & Benefits

Required Competencies :

• Be Respectful : Value all we come in contact with
• Be Remarkable : Create a positive moment with every interaction
• Be Safe : Keep ourselves and those around us safe
• Be Honest : Be guided by truthfulness in all we do
Benefits :
• Weekly pay
• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace