Care Operations Manager

Job Description

Job Description

Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform.

Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member.

By establishing true transparency and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.

About Our Opportunity :

As the Care Operations Manager, you will oversee the operational health of our Care business through detailed reporting, strategic project management, and cross-functional collaboration.

You will drive key initiatives from strategy to implementation, ensure accountability, and support leadership with data analysis and presentation preparation.

Things You’ll Do Here :

• Develop and maintain weekly, monthly, and quarterly reports to monitor and assess the operational performance of the Care business.
• Identify trends, provide insights, and recommend actions based on data analysis.
• Lead the execution of strategic projects, from planning to implementation, ensuring alignment with business objectives.
• Create comprehensive project plans, assign responsibilities, set timelines, and hold team members accountable for deliverables.
• Work closely with teams across the organization to drive and support projects that impact the Care business.
• Foster strong relationships and ensure effective communication to achieve shared goals.
• Assist in the preparation of decks and other presentation materials for leadership, running necessary data analysis to provide accurate and insightful information.
• Identify and implement process improvements to enhance operational efficiency and effectiveness within the Care business.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team :

• Bachelor’s degree in Healthcare Administration or related.
• 7+ years in the Healthcare Management space, or related field.
• Proven experience in operations management, preferably within a healthcare or customer service environment.
• Experience in managing complex projects and working cross-functionally is highly desirable.
• Ability to work independently, anticipate potential issues, and develop effective solutions, while prioritizing tasks critical to the business.

A plus if you have :

• MPH, MHA, MBA in the Healthcare Management field.
• Working knowledge of Case Management / Utilization Management practices and procedure.

Where You’ll Work :

This is a fully remote role!

Why You Will Love Working Here

We offer employee perks that go beyond standard benefits and compensation packages see below!

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare .

We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together.

If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!

Perks and Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
• Spending account options : HSA, FSA, and DCFSA
• 401K with company match and immediate vesting.
• Flexible working environment.
• Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
• Paid maternity and paternity leave.
• Community giveback opportunities, including paid time off for philanthropic endeavors.

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products.

Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment.

All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

We will not tolerate discrimination or harassment based on any of these characteristics.

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