Manager Patient Accounting

Position Summary

Under the direction of the Regional Director, Patient Accounting, the Manager directs, evaluates, controls, and organizes the staff and functions of the assigned Patient Accounting Department.

This position manages the oversight and implementation of the patient accounting programs by identifying, planning, implementing and monitoring initiatives to improve efficiency, reduce errors, and drive towards best practice.

This position will focus on improving business processes within their functional area and the overall patient accounting areas with goals of adding revenue, reducing costs, increasing efficiency, eliminating waste, defects, and other non-value added or duplicate efforts, with a continuous focus on improved customer experience.

Essential Functions and Responsibilities :

• Manages the daily function through both direct supervision of staff, as well as managing Supervisors who have responsibility for many aspects of daily operations.
• Accountable for at least one Job Assignment : Billing, Follow-Up, Cash Posting Customer Service and Clerk / Scanning, Denials, Insurance Verification.
• Implement standardized processes to Best Practice, responsible for setting and tracking metrics for quality and productivity.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts and practices cost effective measures.

Position Specific Expectations : The Manager Patient Accounting will be responsible for managing one or more areas in Billing, Follow-Up, Cash Posting, Collections, Customer Service, Clerk / Scanning, Reporting, and / or Denials, based on their specific assignment : BILLING : Responsible for billing hospital and physician claims, for inpatients and outpatients treated in the hospital and clinic, on behalf of the patient, within insurance time filing limits.

FOLLOW UP : Responsible for follow-up with third party payers for inpatients and outpatients treated in the hospital and clinic necessary to obtain payment and / or a resolution of patient accounts within insurance time filing limits.

CASH POSTING : Responsible for payment posting. CUSTOMER SERVICE : Responsible for answering patient inquiries regarding their balances and to set up payment arrangements and for completing investigative work in order to resolve patient inquires.

CLERK / SCANNING : Responsible for a variety of moderately complex clerical functions, such as prepping, scanning and indexing patient information.

REPORTING DENIALS REPRESENTATIVE : Responsible for researching, investigating and reducing denials in both quantity and dollar amount. Qualifications : Minimum :

• Bachelor’s degree in business management, accounting or related field.
• Five (5) years in a patient financial services or a related department.
• Two (2) years’ experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie.

Recruitment, performance management, training)

• Experience in health care setting with working knowledge of medical terminology and billing systems / software.
• Must have effective interpersonal, communication and analytical skills

Equal Opportunity Employer of Minorities / Females / Disabled / Veterans