Senior Solution Architect

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

Ready to make your application Please do read through the description at least once before clicking on Apply.

The role of this position is to assist the direct, vertical, geographic, and channel account teams in selling Genesys Cloud CX, providing broad and deep expertise in technology to allow our customers to deliver on our Experience as a Service vision.

This role requires in-depth technical knowledge of a wide solution set of Genesys Cloud solutions and cloud technologies.

The role will be brought in by the account team (AE / SC) to address technical deep-dives, integration complexities, networking / telephony architecture consulting, whiteboarding sessions, highly customized demonstrations, and the overall positioning of our services versus our competitors for our customers and prospects.

Responsibilities

In this role, the primary responsibilities will include (but are not limited to) :

• Subject matter expert on Genesys solutions.
• Articulate corporate messaging and solutions through presentations, demonstrations, and open discussions with customers and partners.
• Lead technical, business, and architectural discussions with customers, account teams, and with the SCO.
• Provide training and enablement content for the global presales organization.
• Continuously drive innovation through the development of CX Cloud blueprints and accelerators.
• Assist in gathering information and requirements from customers and partners to formulate architectures around supported solutions.
• Respond to RFI / RFPs questions on supported solutions.
• Serve as a technical escalation point for the field SC's.
• Remain current with industry trends.
• Participate in trade shows and other marketing activities.
• Responsible for providing reports for management review.
• Engage with Product Management to influence solution direction.
• Act as a Beta tester for all new Cloud solutions coming to the market.
• Ability to design and execute training seminars for internal and external personnel.
• Provide mentoring to SCO, accounts team, and peers when possible.

Qualifications / Skills Required and Preferred

• 8+ years of Contact Center industry experience, with a minimum of 5 years in a solutions engineering / technical services / sales position.
• Prior experience with Genesys Cloud.
• Ability to facilitate sales, with emphasis on the technical aspect.
• Ability to address complex technical and selling situations with proposed resolutions.
• Ability to work effectively, independently, and with team members to add value.
• Be viewed as the "go-to" person.
• Ability to train at various levels (internal & external, business and technical).
• Willingness to travel approximately 50% of the time.

Compensation :

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.

This role might also be eligible for a commission or performance-based bonus opportunities.

$99,000.00 - $194,300.00

Benefits :

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

More details about our company benefits can be found at the following link : https : / / mygenesysbenefits.com

About Genesys :

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may reach out to HR@genesys.

com. You can expect a response from someone within 24-48 hours.

Equal Opportunity Employer :

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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