Help Desk Specialist, Tier 1VirtualVocations • Springfield, Massachusetts, United States
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Help Desk Specialist, Tier 1
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Help Desk Specialist, Jr. (Tier 1).
Key Responsibilities
Provide first-contact support and incident resolution for end users via phone, chat, or ticketing system
Log service requests and incidents in the IT Service Management system, ensuring accurate categorization and documentation
Conduct basic troubleshooting for user access, password resets, and software / hardware inquiries while escalating complex issues as needed
Required Qualifications
High school diploma or equivalent
0-2 years of experience in a technical support, help desk, or customer service environment
Basic understanding of IT systems, networks, and security concepts
Active Secret clearance required
Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira Service Management
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Help Desk Specialist • Springfield, Massachusetts, United States
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