FRONT DESK AGENT/RELIEF NIGHT AUDITOR

Front Desk Agent / Relief Night Auditor

Job Category : Guest Services Requisition Number : FRONT04541 Showing 1 location Job Details

Description

At Courtyard we have everything you need to move forward with your new career at the newly renovated Courtyard by Marriott Aventura Mall;

we are looking for a dedicated Relief Night Auditor / Front Desk Agent to join our Team.

Essential Job Functions :

• Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
• Check guests out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.
• Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.
• Audit Front Desk and outlets work, reconcile, post any corrections to outlets.
• Separate the work accordingly and balance all work, using computer systems, i.e. Excel
• Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
• Print necessary reports; Close end of the day on all applicable computer systems
• Ensure that all rebates and house charges are properly logged
• Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports, edit, accept or cancel hotel reservations
• Handle hotel emergency situations following emergency guidelines

Qualifications and Requirements

• 1 Year of prior Hotel Front Desk Experience preferred
• Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays
• Ability to multitask and handle stress in busy periods
• The employee is required to stand, walk, for prolong periods of time
• Ability to frequently lift and / or move up to 50 lbs, to handle guests packages or luggage
• Must have good near and far vision, including ability read and interpret written instructions / directions
• Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
• Ability to distinguish smells
• Duties mainly performed indoors
• Must be able to hear, moderate noise level

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short and Long Term Disability, International Travel Perks, Team Member Recognition Events, Outings and much more!

Infinite-T is Turnberrys initiative to make an impact in the local community and we are committed to supporting high impact initiatives and organizations and are proud partners of many local and national charities.

Exceptionally Managed by Turnberry.

A rewarding and challenging experience awaits you as a Turnberry team member. We are one of America's premier real estate development and property management companies.

Founded more than 50 years ago, Turnberry has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.

5 million square feet of class A office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development.

Turnberry maintains a SUBSTANCE ABUSE POLICY and is an equal opportunity employer.

Qualifications

Skills

Required

Detail Oriented *Intermediate* Behaviors

Required

Team Player : Works well as a member of a group

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Education

Required

High School / GED or better.

Preferred

4-year Degree or better in Hospitality Management or related field.

Experience

Preferred

1 year : Previous Hotel Night Audit Experience preferred

Licenses & Certifications