Instructional Designer

Instructional Designer / Trainer - Employee Experience Training Team

Weʼre looking for someone who is passionate about instructional design and training to design programs, produce content, and facilitate courses.

Our goal is to create innovative, effective, and comprehensive functional training to our global Employee Experience teams so they can provide the very best care and support to our Client colleagues worldwide.

Responsibilities may include :

Work with global teams to determine their training content needs, creating consistency in training materials

Develop thorough resources for the training team to help scale, including but not limited to training modules, facilitator guides, scripts, and answer keys

Develop self-service resources and references for trainees and the team, including recorded (audio / video) off-the-shelf training

Develop content to be used for skill validation for various modules provided during training

Design and maintain content using approved templates and formatting

Collaborate with the extended training team, and key partners, on an effective framework to store and access all training content

Manage time effectively in order to meet deadlines

May facilitate functional training, as needed :

Provide technical training (IVR, tools and systems) to new incoming Client team members and contingent workforce

Leverage resources to support trainees in their journey

Communicate trainee progress to training team, providing detailed observations about strengths, opportunities or concerns

Key Qualifications :

5+ years of instructional design experience writing curriculum, as well as building and delivering training content in the tech industry for a global audience

Experience supporting a customer-facing team or role

Excellent understanding of the latest thinking in adult learning concepts and techniques

Expertise in course facilitation

Excellent multitasking, writing, interpersonal, and communication skills

Familiarity with multimedia tools such as (but not limited to) HTML, Adobe Photoshop, Adobe Illustrator, Keynote, Articulate Storyline, and Final Cut Pro

Experience authoring content for / within a Content Management System and administering a Learning Management System is a plus

Education and Experience :

BA / BS or equivalent experience.

Human Resources degree is a plus

Works on problems of moderately diverse scope where analysis of situations or data requires a review of a variety of factors

Exercises discretion and judgement to determine appropriate course of action

Builds productive working relationships internally and externally