Job Description
Job Description
We believe exceptional design transforms people's lives. We see home as more than a place - it is a source of comfort and refuge, a space for connection and celebration.
Everything we do at California Closets is rooted in our commitment to offer quality custom storage solutions that help people become better versions of themselves, with more time and space to focus on what matters most.
Job Purpose : : The role and responsibility of a Customer Service Liaison (CSL) is to provide an exceptional experience to each customer that communicates with our company through phone, email or client facing contact.
Additionally, general support of the following; showroom operations, walk-in customers, and overall cleanliness / maintenance of the California Closets Showroom.
Customer Service Liaison Primary Duties and Responsibilities :
- Serves as first contact to greet all clients who visit our showroom, including assisting the clients with a tour, questions, expectations, and offering refreshments, as necessary.
- Understands the California Closets product and process from initial call, to Design through Installation and provides information to answer customer inquiries.
- Verifies scheduled dates with customers for Design Consultations and Installation schedules.
- Manages the office supply / sample inventory for the main office or showroom(s)
- Responsible for answering all incoming phone calls to the Miami Showroom
- Maintains the showroom under the direction of the Manager by following standard practices for the facility / displays / samples / etc.
- Maintain professional appearance and workspace that represents the CC Brand.
- Assist with Data management / reporting such as billing and folder processing with self-directed problem resolution for adherence to company standards.
- Position is Monday Friday 9AM 5PM (with one hour lunch)
Customer Service Liaison Qualifications :
- Must be Friendly & energetic. Excellent verbal and written communication skills.
- Communicates politely, clearly, and professionally with customers.
- Self-motivated; able to work independently with minimal supervision.
- 1-2 years’ experience working as a customer service representative, preferably within a luxury brand environment.
- Comfortable working within a fast-paced environment.
- Proficient in MS Office, Outlook, Salesforce or CRM platforms
- Call center / Calendar management / regional scheduling experience is a plus
- High School Diploma or GED required Ability to work on a keyboard in a sitting position for lengths of time
- Bilingual in Spanish preferred
California Closets provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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