Business Systems Analyst

Job Details

Description

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care.

We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Business Systems Analyst within Trisept Solutions. In this role, you’ll be responsible for assisting our product development teams in troubleshooting bugs, maintaining brand configurations and participate in user acceptance testing.

You should be comfortable working with both our product support and Synapse product development teams using your strong problem-solving, analytical, and communication skills.

We are seeking several positions across our B2B, B2C, and supplier API links.

A successful Business Systems Analyst will :

• Triage and troubleshoot system issues to determine impact, cause, and assignment .
• Prepare confirmed issues for product development team s .
• Gather details needed to support projects and production issue resolution .
• Provide expertise on existing system functionality .
• Maintain the knowledge of brand configurations and how platform configurations work.
• Make configuration changes to resolve system issues and support project work when needed .
• Develop and maintain training material as a subject matter expert.
• Assist in coordinating and performing user acceptance testing for configuration or system-related changes .
• Demonstrate a commitment to ALG core values.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and / or assigned as necessary.

A successful Business Systems Analyst will have :

• Bachelor’s degree or an equivalent combination of education and experience
• 2 years in Analyst related role or travel industry experience, related call center / operations / product build area
• Strong technical aptitude and ability to research & solve complex issues independently
• Ability to self-manage and work both independently and collaboratively with great team spirit
• Excellent written and verbal communication skills.
• Knowledge of prioritizing projects and multi-tasking in a fast-paced environment with aggressive deadlines.
• Excellent analytical and organizational skills, ability to plan and achieve a variety of tasks.
• Flexible in taking on new challenges.

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.

Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home.

ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising :

Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.

2 million passengers annually through well-established vacation brands

• Resort Brand Management : management of 5-star and 4-star luxury resorts
• Destination Management Services : Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions : Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup

About TRISEPT SOLUTIONS

Trisept Solutions® is the enterprise operating platform that delivers innovative merchandising solutions for airlines, hotels and resorts, destinations, theme parks and other travel merchants.

With 20 years of travel technology innovation, end-to-end traveler engagement and billions of transactions processed each year, this is the world’s most sophisticated travel merchandising platform.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests.

Our Values, by which we operate :

Empathy

• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization.

With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees :

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Qualifications

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