Veterinary Support Specialist

The Position : The Veterinary Support Specialist is a customer service minded individual who will build positive relationships with demanding clients.

They will be the face and the voice of the clinic as they receive incoming communications, greet facility visitors, provide proactive outreach to clients, and manage the scheduling of our multi doctor practice.

The duties and responsibilities of the Veterinary Support Specialist include the following, but will expand as the individual shows growth and initiative :

• Educate current and prospective clients with basic product and service information and assist them with scheduling appointments
• Provide prompt, assertive, and accurate attention and management to clients and clinical staff during emergency situations
• Update, document, and manage client and patient accounts in the Hospital Veterinary Management System (HVMS)
• Obtain all required consent and documentation from incoming clients and enter that information into the client and patient file
• Manage the discharge process for outpatient and hospitalized patients including payment of invoices, dispensing prescription items per the veterinarians instructions, and scheduling future appointments
• Support veterinarians with client questions and communication
• Proactive follow up and scheduling
• Actively listen to client concerns and provide support and empathy
• Provide real time schedule management and support veterinarians working in the field by monitoring their day and notifying clients of any appointment time changes
• Provide administrative support to the clinic office as necessary

Position Benefits : Chicago Equine Medical Center is a small business that promotes a supportive, team atmosphere. Medical benefits and 401K are available for this position when 30 hours are worked weekly.

Hourly compensation will be based on experience, skills, and knowledge of the candidate.

Position Requirements : The Veterinary Support Specialist must be fluent in English with at least a high school diploma or GED and able to work a flexible part-time position.

Efficient time management, prioritizing multiple tasks, and functioning under stress are necessary skills for the Veterinary Support Specialist.

Additional skills required include strong problem solving capabilities, excellent oral and written communication skills, and ability to work in a fast paced environment.

Proficiency at Microsoft Word, online ordering, texting and email are required while knowledge of equine veterinary medicine and pharmacy is a plus.

Pay Range$17$19 USD

PetVet Care Centers, Inc. is one of the nations leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians.

Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V

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