Job Description
Aramark Healthcare+ is seeking a Patient Experience Manager is responsible to focus on the impact on the overall patient experience within Vanderbuilt University Medical Center in Nashville, TN.
To work closely with support service department managers to identify all patient touch points, monitor performance relative to touch points to ensure patient satisfaction.
To support department managers in their daily effort in impacting the patient experience. To contribute to enhancing the overall brand of the hospital client and Aramark.
Contribute to developing patient loyalty to hospital client brand in the marketplace.
Job Responsibilities
- Perform Patient Connect interviews with patients and their families;
- Conduct Patient Connect data analysis
- Generate and review Patient Connect data for opportunities to improve patient satisfaction
- Train and coach others on how to effectively perform Patient Connect interviews
- Conduct AIDET and / or W.E.S.T. Observations :
- EVS Associates
- Dispatchers
- Patient Ambassadors
- Observe New Admission Greetings
- Technology savvy (CBORD, EPIC)
- Adopt A Floor Program (AAF Program)
- Coach managers on New Admission Greetings
- Conduct Patient Experience Assessments
- Coach Managers on Patient Experience tools
Qualifications
Requires a Bachelor Degree or equivalent experience
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Learn more about working here at http : / / www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
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