Client Success Associate

Job Description

Job Description

POSITION DESCRIPTION

The Client Success Associate (CS Associate) assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations.

The CS Associate provides administrative and detail-oriented task support to Client Success Managers to ensure clients’ needs are being met throughout the program life cycle.

POSITION REQUIREMENTS

• Qualifications & Education

Bachelor’s degree in marketing, advertising, management, business administration, communications, or a related field preferred (or equivalent experience).

Technical Skills

Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).

Communication & Interpersonal Skills

Excellent business writing and presentation skills.

Organizational & Problem-Solving Abilities

Effective organizational, time management, and attention-to-detail skills.

Work Approach & Professionalism

Demonstrates urgency, ownership, and accountability in daily responsibilities.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.