Talent.com
IT Business Relationship Manager (Boston)

IT Business Relationship Manager (Boston)

The Stepping Stones Group, LLCBoston, MA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Stepping Stones Group and its affiliated companies is seeking an IT Business Relationship Manager in the Technology Operations and Support Team as the technical interface member of the team for the Community Autism Services business unit. This person will shape and execute CAS IT operations & growth strategy (mainly around new centers) to ensure seamless & secure daily operations, technology infrastructure management, & vendor oversight.

Outcome Measures

  • Dedicated vendor management for new center launches
  • Oversee IT work for all new centers
  • Ensure 100% of IT requirements for new center launches happen on-time & on-budget
  • Confirm centers meet clinical team specifications and needs
  • Meet with IT vendors weekly and ensure alignment & progress with center launch timelines
  • Monitor vendor performance, introduce SLAs where they are lacking, and manage adherence to SLAs
  • Optimize vendor relationships
  • Exceptional customer service
  • Support existing facilities (~35) and clinical and ops staff (~2,000) with incredibly high customer service
  • Provide high level technical assistance to troubleshoot and resolve technology issues at existing facilities
  • Monitor and report equipment performance deficiencies, coordinates equipment repairs, and suggests appropriate hardware devices or software applications to improve performance
  • Recommend and coordinate hardware set up, proper configuration, as well as modifications to assure high availability and performance

Role-Based Competencies

  • Dedication : Possess a strong willingness to work hard and do what is required to get the job done combined with a strong understanding of when / how to ask for help
  • Organization : Does not let important details slip through the cracks
  • Autonomy : Moves quickly and takes a forceful stand without being overly abrasive
  • Efficiency : Deliver significant output with minimal wasted effort

    • CAS Cultural Competencies

  • Fast paced and data driven : We treat speed as a competitive advantage. We use data, but we dont get stuck in it. We make decisions and move on to the next obstacle
  • Persistence : We demonstrate tenacity and are willing to go the distance to finish the job
  • Enthusiasm : We exhibit passion and excitement for our work. We maintain a can-do attitude
  • Follow-through on commitments : We live up to verbal and written agreements, always
  • Flexibility / adaptability : We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change
  • Teamwork & customer service : We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that customers includes our clients and their families, our frontline team members and candidates, and our community

    • Primary Responsibilities :

  • Cross-functional collaboration : Attend and contribute to 100% of project planning meetings with project managers, clinical leads, and facilities management
  • Ensure rapid response to Facility IT needs : Prioritize and address issues with urgency, professionalism and consistency
  • Vendor & contractor management : Promptly coordinate with external contractors
  • Support the Evaluation and implementation of new and existing software solutions that optimize business processes
  • Support with technical troubleshooting, managing escalations, and translating business needs into technical solutions and vice versa

    • Qualifications : Required :

  • Bachelors degree in Computer Science, Information Systems or Related Field
  • 5 or more years of IT industry work experience including architecture design and deployment, and infrastructure planning and operations with a proven record of success.
  • Extensive knowledge of IT infrastructure including servers, storage and backup, operating systems (Microsoft and UNIX), management tools, networks, firewalls, PCs, printers, software, PBX and cabling.
  • Knowledge of networking (TCP / IP, VPN Tunnels and VLANS) with proven experience in network switch (Cisco) management.
  • Working experience setting up a brick-and-mortar office / s for all IT needs
  • Experience with access control and CCTV system preferred
  • Experience in a healthcare provider industry is preferred
    • serp_jobs.job_alerts.create_a_job

    Relationship Manager • Boston, MA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Relationship Manager - Small Business

    Relationship Manager - Small Business

    Robert HalfNeedham, MA, US
    serp_jobs.job_card.full_time
    We are looking for an experienced Relationship Manager specializing in Small Business to join our clients growing team here in the Greater Boston area. This position focuses on originating and manag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Sales, Managed IT Solutions - Boston, MA

    Director of Sales, Managed IT Solutions - Boston, MA

    Usherwood Office TechnologyBoston, MA, United States
    serp_jobs.job_card.full_time
    Director of Sales, Managed IT Solutions - Boston, MA.Director of Sales, Managed IT Solutions - Boston, MA.Director of Sales, Managed IT Solutions - Boston, MA. Be among the first 25 applicants.Direc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Manager, IT Controls

    Senior Manager, IT Controls

    EverQuoteCambridge, MA, US
    serp_jobs.job_card.full_time
    The Senior Manager, IT Controls reports to the Chief Accounting Officer and will operate and manage a Sarbanes-Oxley (SOX) IT Controls program where revenue transactions and key reporting come from...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Manager

    Business Manager

    Wellington ManagementBoston, MA, US
    serp_jobs.job_card.full_time
    Business Manager for Technology.The Business Manager for Technology will work as a strategic partner and trusted advisor to the firm's Chief Technology Officer to achieve business outcomes while en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    SaaS Account Manager (Boston)

    SaaS Account Manager (Boston)

    YumaBoston, MA, US
    serp_jobs.job_card.full_time
    As an SaaS Account Manager, you will have a key role to manage and expand our relationship with existing clients, ensuring their ongoing success and satisfaction with our solutions.This role requir...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    IT Manager

    IT Manager

    AlderNewton, Massachusetts, United States, 02458
    serp_jobs.job_card.full_time
    For over 30 years, Alder has been a trusted guide for more than 5,000 families across Greater Boston, helping them navigate the aging journey with compassion, clarity, and expert care.Our life car...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager, IT Business Partnership, G&A

    Senior Manager, IT Business Partnership, G&A

    Beam TherapeuticsCambridge, MA, US
    serp_jobs.job_card.full_time
    Learn about current openings at Beam.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Business Banking Relationship Manager I

    Business Banking Relationship Manager I

    Citizens Financial GroupWestwood, MA, US
    serp_jobs.job_card.full_time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and clean, with a high signal to noise ratio.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, IT Business Operations

    Director, IT Business Operations

    Northeastern UniversityBoston, MA, US
    serp_jobs.job_card.full_time
    Director Of It Business Operations.The Director of IT Business Operations is a senior leadership role responsible for driving the strategic and financial efficiency of IT functions within the Offic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Business Solutions Manager

    Business Solutions Manager

    PTCBoston, MA, US
    serp_jobs.job_card.full_time
    Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower peo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Operations Manager

    IT Operations Manager

    Town of ConcordConcord, MA, US
    serp_jobs.job_card.full_time
    Job Description : This is a detailed job description that outlines the responsibilities and requirements for the position. It includes information about the skills needed, the tasks involved, and the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Business Development Manager- FYB

    Enterprise Business Development Manager- FYB

    Banyan SoftwareDorchester, MA, US
    serp_jobs.job_card.permanent
    Enterprise Business Development Manager- FYB.Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers.We are on a mission to acq...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Manger

    IT Manger

    TradeJobsWorkforce02474 Arlington, MA, US
    serp_jobs.job_card.full_time
    IT Manager Job Duties : Maintains information technology strategies.Researches and im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Representative (Remote)

    Sales Representative (Remote)

    American Income LifeGloucester, MA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior IT Manager (Boston)

    Senior IT Manager (Boston)

    LendbuzzBoston, MA, US
    serp_jobs.job_card.full_time
    At Lendbuzz, we believe financial opportunity should be more personalized and fair.We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Relationship Manager

    Relationship Manager

    FSSILincoln, RI, US
    serp_jobs.job_card.full_time
    FSSI has been a trusted leader in document outsourcing and communication solutions for over 45 years.We serve a wide range of Fortune 500 companies in the financial, banking, insurance and billing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Business Relationship Manager

    IT Business Relationship Manager

    The Stepping Stones Group, LLCBoston, MA, US
    serp_jobs.job_card.full_time
    Stepping Stones Group and its affiliated companies is seeking an.IT Business Relationship Manager.Technology Operations and Support Team as the technical interface member of the team for the Commun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Portfolio Relationship Manager - Data Centers

    Portfolio Relationship Manager - Data Centers

    Associated Bank - CorpBoston, MA, United States
    serp_jobs.job_card.full_time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    IT Operations Manager

    IT Operations Manager

    Code MetalBoston, MA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for an IT Operations Manager to own and scale our IT function.This is a hands-on role today : you’ll manage devices, support employees, maintain on-prem equipment, and build out the in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    VP, Loan Operations Manager

    VP, Loan Operations Manager

    Bluestone BankRaynham, MA, US
    serp_jobs.job_card.permanent
    This is the foundation on which Bluestone Bank is built.We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions.Whether o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days